IT Support Specialist

Charterhouse; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology company in Dubai is looking for an IT Support Specialist to provide end-user support across Linux, macOS, and Windows systems. The ideal candidate should have expertise in networking and troubleshooting, and be comfortable working with diverse technical environments. Responsibilities include resolving technical issues, onboarding new users, managing IT infrastructure, and maintaining documentation. Knowledge of ticketing systems and scripting languages is advantageous. Fluency in English is essential, and relevant certifications are preferred.

Qualifications

• Strong experience in Linux and macOS administration with solid Windows knowledge.
• Deep understanding of networking fundamentals and troubleshooting.
• Ability to support technical and non-technical users.

Responsibilities

• Serve as a key contact for end-user support and infrastructure troubleshooting.
• Resolve complex technical issues and implement solutions.
• Oversee onboarding and offboarding processes.

Skills

Linux administration

macOS administration

Windows knowledge

Networking fundamentals

Communication skills

Problem-solving skills

Education

Relevant certifications (Linux+, CompTIA A+ / Network+)

Tools

YouTrack

Jira

PowerShell

Bash

Python

Docker

Git

Jenkins

Job description

Job description

Charterhouse is currently working with a rapidly growing technology company that is looking to hire an experienced IT Support Specialist to join their team. This role offers the opportunity to work in a diverse technical environment and contribute to the evolution of internal support processes and infrastructure as the organization scales.

About the Role

The IT Support Specialist will serve as a key point of contact for end-user support and infrastructure troubleshooting. The position involves working across Linux, macOS, and Windows systems, supporting everything from laptops and servers to VPNs, Wi-Fi, and collaboration tools. In addition, the IT Specialist will be expected to resolve complex technical issues, implement repeatable solutions, and contribute to documentation, as well as automation efforts.

The role includes both first-line and escalated support for Linux and macOS systems, with secondary coverage for Windows, along with diagnosing and resolving issues at the operating system, network, and application levels. Responsibilities include handling VPN connectivity, performing hardware tasks such as OS deployments and disk imaging, and supporting IT infrastructure components like printers, scanners, and conferencing equipment. Additionally, the IT Specialist will oversee onboarding and offboarding, administer file system permissions and maintain endpoint security, as well as ensure asset inventories and documentation are kept up to date. Clear and empathetic communication with users of varying technical backgrounds is essential.

About you

The ideal candidate must have strong experience in Linux and macOS administration, along with solid Windows knowledge. A deep understanding of networking fundamentals and the ability to troubleshoot complex issues is required. The role requires supporting both technical and non-technical users, with responsibilities that include handling OS installations, hardware-level tasks, and working independently in a fast-paced environments. Strong knowledge of IT infrastructure components, VPN technologies, and remote support tools is essential. The role also demands excellent communication and problem-solving skill, along with fluency in English.

Experience with ticketing systems such as YouTrack or Jira is advantageous, while the ability to automate routine support tasks using scripting languages like PowerShell, Bash, or Python, will be considered a strong advantage. Familiarity with software deployment and patching systems, ITIL practices, and development environments including Docker, Git, and Jenkins is desirable. Relevant certifications such as Linux+, CompTIA A+ / Network+, or vendor-specific credentials are also preferred.