IT SUPPORT / IT SPECIALIST - Junior-Dubai,UAE

Segula Technologies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in the UAE is seeking an IT Support Specialist to provide vital technical assistance across the organization. Responsibilities include managing hardware and software setups, troubleshooting network issues, and delivering exemplary support to users to ensure seamless operations. The ideal candidate will have 5-8 years of relevant experience, strong problem-solving skills, and relevant certifications. This full-time position does not allow remote work and requires a UAE driving license.

Qualifications

• 5-8 years of experience as IT Support.
• Strong knowledge of computer hardware operating systems (Windows, macOS).
• Good understanding of networking fundamentals (LAN, WAN, Wi-Fi).

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain IT equipment including laptops and peripherals.
• Assist in monitoring network performance and troubleshooting connectivity issues.

Skills

Technical support

Problem-solving

Attention to detail

Customer service

Education

Bachelor's degree in information technology or related field

CompTIA A

CompTIA Network

Microsoft Certified: Modern Desktop Administrator Associate

ITIL Foundation Certification

Cisco CCNA

Google IT Support Professional Certificate

Job description

The IT Support Specialist is responsible for providing technical assistance troubleshooting and resolving hardware software and network-related issues across the organization. This role ensures that all users receive timely and effective support to maintain smooth business operations. The IT Support Specialist installs configures and maintains IT equipment monitors system performance and coordinates with vendors and internal teams to ensure IT infrastructure reliability and security.

Duties & Responsibilities

Technical Support & Troubleshooting

• Provide first-level technical support for hardware software network and system issues.
• Diagnose and resolve technical problems via phone email remote tools or in person.
• Log track and manage support tickets ensuring timely resolution.
• Escalate complex issues to higher-level IT staff when necessary.

Hardware & Software Management

• Install configure and maintain laptops desktops printers scanners and peripherals.
• Perform software installation updates and patches according to IT policies.
• Ensure all devices are functioning effectively and securely.

Network & System Support

• Assist in monitoring network performance connectivity and security.
• Troubleshoot Wi-Fi LAN VPN and other connectivity issues.
• Support user account management including password resets and access permissions.

User Support & Training

• Provide guidance to employees on proper use of systems and applications.
• Conduct basic IT induction for new employees (email setup system access policies etc.).
• Prepare user-friendly documentation FAQs and guides.

Maintenance & Monitoring

• Perform routine checks on systems backups antivirus and security updates.
• Maintain IT inventory including hardware software licenses and accessories.
• Ensure compliance with company IT policies and cybersecurity best practices.

Coordination & Administration

• Coordinate with vendors for repairs service renewals and procurement.
• Support IT projects such as system upgrades migrations and new software rollouts.
• Maintain accurate records of IT assets service logs and user requests.

Qualifications

• Bachelors degree in information technology Computer Science Computer Engineering or any related field (preferred).
• 5-8 years of experience as IT Support.
• Experience in troubleshooting in a corporate multi-user environment is an advantage.
• Strong knowledge of computer hardware operating systems (Windows macOS) and mobile devices.
• Good understanding of networking fundamentals (LAN WAN Wi-Fi VPN).
• Familiarity with Microsoft 365 email configuration and cloud apps.
• Ability to troubleshoot printers scanners and other peripherals.
• Knowledge of antivirus tools security best practices and system updates.
• Basic experience with Active Directory user account creation and permissions
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Time management and ability to prioritize tasks efficiently.
• Ability to work independently and in a team environment.
• High attention to detail discipline and professionalism.
• CompTIA A
• CompTIA Network
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation Certification
• Cisco CCNA (basic networking knowledge preferred)
• Google IT Support Professional Certificate
• UAE Driving license mandatory

Additional Information

Please note that only shortlisted candidates will be contacted

Remote Work

No

Employment Type

Full-time