IT Support Engineer

VDart Software Services Pvt. Ltd.; Yas Island; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology services company in Yas Island is seeking an IT Support Engineer to provide technical support and troubleshoot issues for users. The ideal candidate must be fluent in Russian and have strong knowledge of Windows operating systems and basic networking. Responsibilities include resolving user inquiries, managing accounts, and documenting solutions. Applicants should possess excellent communication skills and the ability to work independently and within a team.

Qualifications

• Experience as an IT Support Engineer or similar role.
• Fluency in Russian and good command of English.
• Strong knowledge of Windows OS and basic networking.

Responsibilities

• Provide first- and second-level IT support to users.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, and printers.

Skills

IT Support

Fluency in Russian

Problem-solving

Communication Skills

Job description

Responsibilities

• Provide first- and second-level IT support to users via phone, email, and in person
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Support Windows/macOS operating systems and common business applications
• Manage user accounts, permissions, and access rights (Active Directory / Microsoft 365)
• Document incidents, solutions, and procedures in the ticketing system
• Escalate complex issues to higher-level support teams when required
• Assist with system updates, backups, and security patches
• Train users on basic IT procedures and best practices
• Communicate effectively with Russian-speaking users to understand and resolve issues

Required Skills & Qualifications

• Proven experience as an IT Support Engineer, Helpdesk Engineer, or similar role
• Fluency in Russian (spoken and written) and good command of English
• Strong knowledge of Windows OS, basic networking (TCP/IP, DNS, DHCP), and hardware
• Experience with ticketing systems and remote support tools
• Good problem-solving and analytical skills
• Strong communication and customer service skills
• Ability to work independently and as part of a team