IT Support Engineer (Full Time)

Apple School; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading educational institution in the United Arab Emirates is urgently seeking a skilled IT Support Engineer to maintain and support IT systems. The ideal candidate will have 2–4 years of experience in IT support, particularly in an educational setting. Key responsibilities include managing IT infrastructure, supporting staff with technology, and ensuring system performance and security. Certifications such as CCNA, MCSA, or MCITP are required.

Qualifications

• 2–4 years of experience in an IT Executive/Assistant role.
• Hands-on experience with Office 365 administration and Windows Server environments.
• Experience with FortiGate firewall and network configurations.

Responsibilities

• Install, configure, and maintain servers and IT hardware.
• Provide daily IT support and troubleshoot reported issues.
• Administer Office 365 tools including Exchange Online and SharePoint.
• Manage Active Directory and maintain Windows Server environments.
• Monitor system performance and ensure infrastructure security.
• Support and train staff on educational technology platforms.

Skills

Office 365 administration

Windows Server environments

User support experience

CCTV systems knowledge

Access Control systems knowledge

FortiGate firewall experience

ITIL framework knowledge

Communication skills

Education

Certifications: CCNA, MCSA, MCITP, or equivalent

Job description

Job Summary:

We are urgently seeking a technically skilled IT Support Engineer to support and maintain our school’s IT systems and infrastructure. The ideal candidate will be experienced in handling day-to-day IT operations in an educational environment.

Key Responsibilities:

• Install, configure, and maintain servers, computer peripherals, IT hardware, and software applications.

• Provide daily IT support, troubleshooting hardware (e.g., projectors, printers), software, and network issues reported via Service Desk.

• Administer Office 365 tools including Exchange Online, SharePoint, OneDrive, OneNote, and Azure Active Directory.

• Manage Active Directory (users, groups, computers), GPOs, and maintain Windows Server environments.

• Monitor system performance, apply patches, install antivirus, and ensure IT infrastructure security.

• Maintain and support network devices: routers, UniFi access points, switches, LAN/WAN connectivity.

• Configure FortiGate firewall: policies, content filtering, VPN (IPSec/SSL), internet usage monitoring.

• Maintain technical documentation and internal knowledgebase as per IT policies.

• Support and train staff on educational technology platforms, software usage, and peripherals.

• Manage school website (WordPress), update content, and ensure usability and performance.

• Conduct system training, user onboarding, and documentation briefings.

Required Skills & Qualifications:

• 2–4 years of experience in an IT Executive/Assistant role.

• Hands-on experience with Office 365 administration and Windows Server environments.

• Familiarity with help desk systems and user support.

• Working knowledge of security systems: CCTV, Access Control.

• Certifications: CCNA, MCSA, MCITP, or equivalent (required).

• Experience with FortiGate firewall and network configurations.

• Basic knowledge of ITIL framework (preferred).

• Strong written and verbal communication skills.

• Prior experience in school IT support is highly desirable.