IT Support

Oaks Hotels, Resorts & Suites; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Dubai is looking for an IT Support Specialist responsible for day-to-day technical support for hotel operations. You will ensure all IT systems function efficiently to enhance guest services, with a focus on maintaining hotel systems and technology. The ideal candidate will have a degree in IT and 1-3 years of experience, preferably within the hospitality sector. Strong troubleshooting and communication skills are essential for this role.

Qualifications

• 1-3 years of IT support experience, preferably in hotel or hospitality.
• Knowledge of hotel systems (PMS, CCTV, access control) is an advantage.
• Understanding of basic cybersecurity principles.

Responsibilities

• Provide first-line IT support to hotel staff and departments.
• Troubleshoot hardware, software, network, and system issues.
• Ensure stable internet and Wi-Fi connectivity across the property.

Skills

Troubleshooting skills

Problem-solving skills

Good communication skills

Customer service skills

Education

Diploma or Bachelor’s degree in Information Technology

Tools

PMS

CCTV

Networking tools

Job description

If you are a traveller seeking stylish short accommodation close to local attractions, or you are seeking a longer term corporate stay, Oaks Liwa Heights Hotel Suites Dubai, offer an ideal base for all your travel needs. Offering luxurious accommodation and first-class facilities, our hotel promises to make your stay magnificent.

Job Description

Responsible for providing day-to-day technical support to hotel operations, ensuring all IT systems function efficiently to support guest services and internal departments. This role plays a critical part in maintaining hotel systems, networks, and technology to deliver a seamless guest experience.

Qualifications

• Diploma or Bachelor’s degree in Information Technology or related field

• 1–3 years of IT support experience (hotel or hospitality experience preferred)

• Knowledge of hotel systems (PMS, CCTV, access control) is an advantage

• Understanding of networking, and basic cybersecurity

• Strong troubleshooting and problem-solving skills

• Good communication and customer service skills

• With pro-active attitude, hardworking, Integrity and have related experience

Additional Information

• Provide first-line IT support to hotel staff and departments

• Troubleshoot hardware, software, network, and system issues

• Support hotel systems such as PMS, POS, key card systems, and reservation platforms

• Maintain and monitor computer systems, servers, printers, and peripherals

• Ensure stable internet, Wi‑Fi, and network connectivity across the property

• Coordinate with vendors and service providers for system maintenance and upgrades

• Assist with installation, configuration, and upgrades of IT equipment and software

• Maintain data security, backups, and user access controls

• Respond promptly to IT incidents to minimize operational disruption

• Keep documentation of systems, issues, and resolutions

• Provide basic IT assistance to guests when required (e.g., internet access support)