IT Supervisor

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An international hotel chain in Dubai is seeking an IT support specialist to assist with the operation and maintenance of technology assets. This full-time role involves managing PC and server issues, ensuring compliance with IT policies, and supporting end-users. Strong guest orientation and problem-solving skills are essential for success in this position. The ideal candidate will have a bachelor's degree and previous IT experience in the hotel industry.

Qualifications

• Previous hotel IT experience preferred.
• Strong guest orientation and conflict resolution skills.
• Proficient in spoken and written English.

Responsibilities

• Assist with operation, installation, and maintenance of computer hardware and software.
• Identify and resolve system performance problems.
• Ensure disaster recovery and business continuity related to technology.

Skills

Problem-solving

Guest orientation

Effective communication

Education

Bachelor's degree in a related field

Job description

Responsibilities:

1. Assist departments in the operation, installation, and maintenance of computer hardware and software.
2. Serve as a secondary contact for servicing PC hardware and software.
3. Manage the technology/asset life-cycle, ensuring equipment (PCs, servers, telecom, etc.) is ordered and available.
4. Ensure disaster recovery and business continuity related to technology.
5. Identify and resolve system performance problems.
6. Maintain the security and proper maintenance of technology assets according to Sofitel policies and standards.
7. Install, monitor, and maintain telecommunications equipment, including cabling and providing technical guidance.
8. Perform adds/moves/changes/deletions of systems and components.
9. Support end-user mobile phone issues and troubleshoot high-speed Internet access problems.
10. Escalate issues appropriately through the IT Manager.
11. Provide desktop support, including imaging desktops, installing software, applying patches, and network mapping.
12. Support hardware issues by liaising with hardware partners, covering computers, servers, routers, switches, PABX, monitors, POS devices, UPS, and other active components.
13. Ensure compliance with IT policies and guidelines, using only licensed applications.
14. Manage inventory of hardware and software supplies, maintain logs of hardware and service calls, and monitor system performance and malfunctions.
15. Install and test corporate-approved applications, implement preventive maintenance, and manage configuration records.
16. Oversee daily backups, system interfaces, server hardware, and logs.
17. Lead the IT department in the absence of the IT Manager, including task assignment and training.
18. Follow up on claims forwarded to the IT department, document correspondence, and maintain records of troubleshooting and maintenance.
19. Maintain knowledge of LAN security, wireless, IP telephony, and hospitality software solutions.
20. Represent Sofitel values, brand standards, and appearance & hygiene guidelines.
21. Implement departmental policies and procedures, providing courteous and professional service.
22. Adhere to timelines and complete daily IT procedures promptly.

Qualifications:

• Bachelor's degree in a related field.
• Previous hotel IT experience preferred.
• Strong guest orientation and conflict resolution skills.
• Effective problem-solving and decision-making abilities.
• Proficient in spoken and written English.
• Positive attitude, excellent interpersonal skills, and strong leadership qualities.

Additional Information:

We are committed to Diversity & Inclusion, aiming to attract, recruit, and promote diverse talent.

Remote Work: No

Employment Type: Full-time