IT Specialist

Acme Services Private Limited; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology services provider in Dubai is seeking an IT Support Specialist to oversee user support operations and manage network infrastructure. The role involves troubleshooting technical issues, administering Active Directory, configuring PBX systems, and overseeing cloud VPS management. Ideal candidates will have experience in IT procurement, security compliance, and detailed technical documentation. This position is essential for maintaining smooth IT operations across departments while ensuring cybersecurity protocols are followed.

Qualifications

• Proven experience in IT support and operations across multiple platforms.
• Strong understanding of network management and security protocols.
• Experience with cloud VPS management and IT asset management.

Responsibilities

• Provide end-user support and troubleshoot technical issues.
• Administer Active Directory and manage user accounts.
• Monitor and maintain the company's PBX telephone system.
• Oversee M365 administration and user management.
• Manage device enrollments and mobile device management.
• Configure and maintain Layer 2 and Layer 3 network infrastructure.
• Handle IT procurement and vendor coordination.
• Maintain cloud-hosted VPS servers and monitor performance.
• Implement reliable backup solutions and ensure data recovery.
• Maintain detailed technical documentation for IT systems.

Skills

User Support

Active Directory Management

PBX System Management

Microsoft 365 Administration

Network Infrastructure Management

Firewall Management

IT Procurement

Cloud Server Management

Data Backup & Recovery

Technical Documentation

Tools

Microsoft Intune

FortiGate

Microsoft Defender

Job description

Job Description:

• User Support & Operations Provide end-user support troubleshoot technical issues and ensure smooth operation of day-to-day IT activities across all departments.

• Active Directory & User Management Administer and manage Active Directory servers create/modify user accounts groups security policies and manage access controls.

• Telephonic PBX System Management Configure monitor and maintain the companys PBX telephone system extensions call routing and related hardware.

• Microsoft 365 Admin Centre Oversee M365 administration including user creation licenses email configurations distribution groups and security settings.

• Microsoft Intune (Endpoint Manager) Manage device enrollments compliance policies application deployment security profiles and mobile device management (MDM).

• Network Infrastructure (L2 & L3 Switches Wireless APs) Configure manage and maintain Layer 2 and Layer 3 switches Wi-Fi access points VLANs routing and network performance optimization.

• FortiGate Firewalls Configure monitor and maintain FortiGate firewalls VPNs security rules traffic policies and intrusion prevention systems (IPS).

• IT Procurement & Asset Management Handle IT procurement vendor coordination quotation comparison purchase requests and maintain an accurate IT asset inventory.

• Domain Purchases & Renewals Manage domain registrations renewals DNS settings and ensure uninterrupted domain and email services.

• Cloud VPS Servers Maintain and manage cloud-hosted VPS servers configurations performance monitoring and security hardening.

• AD Server Oversee Active Directory server health replication policies and system-level configurations to ensure high availability.

• File Servers & Virtual Machines (VMs) Manage file servers shared folder permissions virtual machines resource allocation and performance monitoring.

• Backup & Data Recovery Implement monitor and maintain reliable backup solutions; perform data recovery and ensure business continuity.

• Microsoft Defender Manage Microsoft Defender policies threat monitoring endpoint protection and ensure compliance with cybersecurity standards.

• Technical Documentation Maintain detailed documentation including network diagrams system configurations licenses and IT inventory records.

• Cross-Department Coordination Collaborate with internal teams to plan and execute IT projects upgrades migrations and system improvements.

• Policy & Compliance Ensure adherence to IT policies cybersecurity protocols and industry best practices at all times.