IT Performance & TBM Manager

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global airline based in Dubai is seeking an experienced IT Performance & TBM Manager to oversee the governance and optimization of IT performance products. The ideal candidate will have strong expertise in enterprise IT performance management, hands-on experience with Apptio, and exceptional analytical skills. Enjoy a competitive tax-free salary, generous travel benefits, and an excellent healthcare package in a vibrant cosmopolitan environment.

Benefits

Attractive tax-free salary

Generous travel benefits

Excellent leave and healthcare package

Transport benefits

Life insurance

Qualifications

• Strong background in enterprise IT performance management.
• In-depth knowledge of TBM model applications.
• Solid experience in large multinational tech organizations.

Responsibilities

• Manage IT performance products and ensure alignment with KPIs.
• Drive insights and improvements for enterprise IT performance.
• Lead the department to provide cross-technology support.

Skills

Enterprise IT performance management

TBM model applications

Financial modelling

Analytical skills

MS Excel

Data analytics

AGILE methodologies

Tools

Apptio

MS Excel

MS Access

Job description

Job Purpose

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'.

Role Overview

Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry.

Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as an IT Performance & TBM Manager.

Responsibilities

• Manage the governance, adoption & usage of our IT performance products including Apptio and Business Value Management ensuring alignment to approved enterprise IT performance KPIs and reporting standards.
• Drive transparency, insights and improvements for the business with the goal of enhancing the enterprise IT performance management capability across IT.
• Lead the department to provide cross‑technology support and develop a centre of excellence for performance governance across value streams.
• Collaborate with feature teams and IT capability leads to identify data and operational improvements that impact data quality, IT performance, and reduce unit costs.
• Translate long‑term objectives into clear deliverables and IT performance KPIs to drive efficiency of spend within the capabilities.
• Collate functional and business requirements and rapidly translate that information into operational and financial models, dashboards and management reports.
• Develop and nurture the team, including cross‑skilling and up‑skilling, propagating performance, financial and governance practices.
• Act as an ambassador to drive the culture of business performance management across Emirates Group IT, implementing systematic measurement & reporting of enterprise IT performance KPIs.
• Act as a subject‑matter expert on how IT performance & insights integrates across capabilities and value streams supporting organization transformation and upholding running IT as a business.

Qualifications & Experience

• Strong background in enterprise IT performance management and KPI‑based operating models.
• In‑depth knowledge of the TBM model, including application of TBM for cost, performance, demand, and value transparency.
• Relevant work experience in a large multinational technology organisation including line management experience, with exposure to enterprise‑level performance governance and executive reporting.
• Strong quantitative and analytical skills for financial modelling and analysis, including performance KPI definition, target setting, and benefits tracking.
• Strong hands‑on experience on Apptio products.
• Expert level skills and experience in MS Excel (IF statements, VLOOKUP, pivot tables, macros) to support KPI modelling, analysis and automation.
• Expert skills in data transformation using MS Excel or Access; knowledge and application of relational database concepts.
• Excellent communication and presentation skills to executive management audiences and exec level interactions.
• Data analytics and data mining as well as big data analysis skills applied to performance improvement identification and value realisation.
• Previous experience working with scripting, report building, and automated performance and KPI reporting.
• Well‑versed with AGILE ways of working, including use of metrics and KPIs to measure flow, outcomes, and continuous improvement.

Leadership Role

Yes

Salary & Benefits

Join us in a management role and enjoy an attractive tax‑free salary. On top of generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast‑paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.