IT Operations Specialist

Innovation City; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology organization in Ras al-Khaimah seeks an IT Operations Specialist to manage overall IT functions. Key responsibilities include providing technical support, resolving IT issues, and maintaining secure systems. Ideal candidates should have 3 to 5 years of experience in IT, a bachelor's degree in a relevant field, and proficiency in both English and conversational Arabic. This role is essential in driving technology adoption and improving user productivity.

Qualifications

• 3-5 years of experience in IT operations with hands-on user support.
• Fluent in English; Arabic conversational skills desirable.
• Microsoft Intune, AZ-900 certification required.

Responsibilities

• Provide technical support for hardware and software.
• Troubleshoot and manage AD/AAD and Exchange accounts.
• Respond to security threats and communicate updates.
• Manage and drive IT asset procurement and inventory.
• Drive automation and improve user experience.

Skills

Technical support

Troubleshooting

Network management

Security compliance

User account management

Communication skills

Education

Bachelor’s degree in IT or related field

Tools

Microsoft Intune

Azure

AWS

Microsoft 365

LAN/WAN technology

Job description

The IT Operations Specialist is responsible for daily IT operations, end-user support, procurement, and implementation of enterprise systems.

This role holder ensures

• systems are well-managed, secure, and reliable while also driving technology adoption to enhance user productivity.
• timely resolution of IT issues, contributes to the smooth functioning of digital systems, and helps maintain a secure and efficient technology environment.

Responsibilities

• Provide technical support for laptops, desktops, mobile devices, printers, and A/V systems.
• Troubleshoot Windows 10/11, macOS, and Microsoft 365 admin and apps.
• Manage user accounts in AD/AAD, Exchange, and SharePoint.
• Respond to phishing, malware, and security threats.
• Communicate critical security updates and align daily operations with ISO compliance.
• Resolve Level 1 requests within committed SLAs.
• Redirect/Escalate level 2 requests to the designated team.
• Implement and manage Microsoft Intune, Defender, and security policies.
• Administer Exchange Online and SharePoint sites.
• Configure Azure AD (MFA, conditional access, SSO).
• Support VM hosting in Azure and AWS.
• Troubleshoot LAN/WAN, VPN, and wireless issues.
• Manage Huawei switches, access points, and routing.
• Support WAN optimization and network performance.
• Manage IT ticketing system and prioritize resolutions.
• Document recurring issues and recommend permanent fixes.
• Handle procurement of IT hardware, software, and licenses.
• Maintain IT asset inventory and support Finance in verification.
• Drive automation using Microsoft 365, Power Automate, and scripts.
• Implement solutions that improve productivity and user experience.

Requirement

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Experience: 3–5 years in IT operations with proven hands‑on system implementation and user support experience.
• Fluent in English with excellent communication skills. Conversational fluency in Arabic desirable.
• Required Certifications: MS Intune are AZ-900 mandatory requirement. SC 100, SC 400, NSE 4, Huawei Switch Certification are advantageous.