IT Infrastructure Engineer - Endpoint & Network Specialist

Mindtel; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology services company in Dubai is seeking an IT Support Technician to provide Level 1 technical support. You will troubleshoot and resolve OS-level issues across Windows, Mac, and Linux operating systems. Additionally, you will manage networking protocols and ensure IT equipment connectivity. Ideal candidates will possess strong analytical and troubleshooting skills and be eager to maintain their technical knowledge. The position requires compliance with company policies and quality standards.

Qualifications

• Experience providing Level 1 technical support.
• Ability to troubleshoot OS-level issues (Windows/Mac/Linux).
• Knowledge of networking protocols (VLAN, DNS, DHCP).

Responsibilities

• Provide Level 1 technical support for endpoints and network queries.
• Troubleshoot OS-level issues on various systems.
• Document support tickets and solutions.

Skills

Technical support

Troubleshooting skills

Communication skills

Analytical skills

Job description

A technology services company in Dubai is seeking an IT Support Technician to provide Level 1 technical support. You will troubleshoot and resolve OS-level issues across Windows, Mac, and Linux operating systems. Additionally, you will manage networking protocols and ensure IT equipment connectivity. Ideal candidates will possess strong analytical and troubleshooting skills and be eager to maintain their technical knowledge. The position requires compliance with company policies and quality standards.