IT Helpdesk Resources

Star Services LLC; Abu Dhabi; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading technology services provider in Abu Dhabi is looking for an IT Helpdesk Technician to provide first-line IT support. The role involves troubleshooting hardware and software issues, managing user accounts, and supporting VoIP systems. Candidates should possess a Bachelor's degree in IT or a related field, along with strong communication skills. Preferred qualifications include IT certifications such as CompTIA A+ and experience with Active Directory and ticketing systems.

Qualifications

• 1–2 years of IT Helpdesk or technical support experience.
• Strong communication and customer service skills.
• Experience with ticketing systems and network cabling.

Responsibilities

• Provide technical support via phone, email, and ticketing system.
• Troubleshoot desktops, laptops, printers, and software issues.
• Install and configure hardware, software, and user accounts.

Skills

Technical support

Customer service

Windows/macOS

Microsoft Office

Basic networking

Education

Bachelor's degree in IT or related field

Tools

Active Directory

Office 365

VoIP systems

Job description

IT Helpdesk Technician

Job Summary

Provide first-line IT support to end-users, troubleshoot hardware/software issues, support VoIP phone systems, and assist with basic network cabling and infrastructure.

Key Responsibilities

• Provide technical support via phone, email, and ticketing system
• Troubleshoot desktops, laptops, printers, and common software issues
• Install and configure hardware, software, and user accounts
• Support VoIP phone systems and telecommunication issues
• Assist with network cabling, connectivity, and physical IT setup
• Manage tickets, documentation, and IT asset inventory
• Provide remote support and escalate complex issues when required

Requirements

• 1–2 years of IT Helpdesk or technical support experience
• Knowledge of Windows/macOS, Microsoft Office, and basic networking
• Experience with Active Directory, Office 365, and ticketing systems
• Familiarity with VoIP systems and network cabling
• Strong communication and customer service skills
• Bachelors degree in IT or related field (or equivalent experience)
• IT certifications (CompTIA A+, ITIL, Microsoft) are a plus