IT Help Desk Pro - End-User Tech Support

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading IT service provider is seeking a Mid-Level IT Help Desk Support specialist in Abu Dhabi. In this role, you will be the first point of contact for internal technical issues, providing top-tier support. Key responsibilities include troubleshooting hardware and software issues, guiding users, and ensuring seamless operational function across IT infrastructure. A Bachelor's degree in IT, two years of experience, and strong communication skills are required. The position is full-time, with a focus on empowering users and driving IT excellence.

Qualifications

• Minimum of two years' experience in an IT help desk or support role.
• Proficient in troubleshooting and resolving software and hardware issues.
• Certification in CompTIA A+ or ITIL is considered an asset.

Responsibilities

• Provide timely and effective support for end-user technical issues and requests.
• Troubleshoot software and hardware problems through diagnostic tests and analysis.
• Maintain updated records of all incoming support requests and resolutions.

Skills

Problem solving

Technical support

Communication

Troubleshooting

User education

Education

Bachelor's degree in IT or related field

Tools

Ticketing systems

Job description

A leading IT service provider is seeking a Mid-Level IT Help Desk Support specialist in Abu Dhabi. In this role, you will be the first point of contact for internal technical issues, providing top-tier support. Key responsibilities include troubleshooting hardware and software issues, guiding users, and ensuring seamless operational function across IT infrastructure. A Bachelor's degree in IT, two years of experience, and strong communication skills are required. The position is full-time, with a focus on empowering users and driving IT excellence.