IT Field Support Officer

STAR SERVICES LLC; Abu Dhabi; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading service provider in Abu Dhabi is looking for an IT Field Support Officer to provide on-site technical support to clients. The role requires effective communication and problem-solving skills, with a strong background in IT systems. The successful candidate will have a Bachelor's degree in IT and at least 2 years of relevant experience. Competitive salary and growth opportunities are offered in a dynamic work environment.

Benefits

Competitive salary package

Health insurance coverage

Opportunities for professional growth

Qualifications

• Minimum of 2 years of experience in a similar role.
• Strong knowledge of hardware, software, and networking systems.
• Familiarity with ITIL processes is a plus.

Responsibilities

• Provide on-site technical support to clients.
• Troubleshoot hardware and software issues.
• Communicate effectively with clients.

Skills

Technical support

Problem-solving

Communication skills

Analytical skills

Education

Bachelor's degree in Computer Science

Related IT field

Tools

Microsoft Office Suite

Job description

IT Field Support Officer

We are seeking a highly skilled IT Field Support Officer to join our dynamic team in Abu Dhabi. The successful candidate will be responsible for providing technical support and assistance to our clients in the field. This is a full-time, permanent position with opportunities for growth and development within the company.

Key Responsibilities

• Provide on-site technical support to clients in Abu Dhabi and surrounding areas


• Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and other IT equipment


• Install and configure new hardware and software as needed


• Conduct regular maintenance and updates on client systems


• Collaborate with the IT team to improve processes and procedures


• Maintain accurate records of all support activities and resolutions


• Communicate effectively with clients to ensure their satisfaction and address any concerns


• Stay up-to-date with the latest technology trends and advancements in the industry


• Adhere to company policies and procedures at all times

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field


• Minimum of 2 years of experience in a similar role, preferably in a customer-facing environment


• Strong knowledge of hardware, software, and networking systems


• Experience with Microsoft Office Suite and other common business applications


• Excellent problem-solving and analytical skills


• Exceptional communication and interpersonal skills


• Ability to work independently and in a team environment


• Familiarity with ITIL processes and procedures is a plus


• Willingness to travel to client sites within Abu Dhabi and surrounding areas

Benefits

• Competitive salary package


• Health insurance coverage


• Annual leave and public holidays


• Opportunities for professional growth and development


• Dynamic and supportive work environment

If you are a highly motivated and skilled IT professional looking for a challenging and rewarding career opportunity, we encourage you to apply for this position. Join our team at Star Services LLC and be a part of our success story.