IT Coordinator

Hilton; Abu Dhabi; On-site; AED 80,000 - 100,000; Full time

Job summary

A global hospitality company is seeking an IT Coordinator in Abu Dhabi to support day-to-day IT operations. This role involves providing technical assistance for hotel systems, managing IT issues, and ensuring high service quality for both guests and team members. The ideal candidate will have prior IT experience, particularly in the hotel or leisure sector, alongside strong knowledge of Microsoft and hotel software like Fidelio. Join a dedicated team committed to exceptional guest experiences.

Qualifications

• Previous IT experience, preferably in the hotel sector.
• Familiar with Microsoft systems and hotel applications.
• Excellent organizational and interpersonal skills required.

Responsibilities

• Provide support for all internal hotel IT systems.
• Record issues and escalate to IT Manager as needed.
• Recommend system improvements.

Skills

IT experience in hotel/leisure/service sector

Experience with Microsoft systems

Fidelio knowledge

Micros knowledge

Organizational skills

Interpersonal skills

Current technical skills

Job description

EOE/AA/Disabled/Veterans

An IT Coordinator will be responsible for the day-to-day support of IT systems for business systems office systems computer networks and telephony systems throughout the hotel.

What will I be doing

As an IT Coordinator you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely within budget and in accordance with IT operating standards.

• Provide day-to-day support for all internal hotel IT systems and users minimizing any system outages
• Record all issues that arise and advise the IT Manager of any issues that need further attention
• Recommend system improvements to the IT Manager
• Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements

In line with localization regulations in effect across the private sector in the United Arab Emirates Hilton Yas Island is committed to meet and exceed UAE National hires numbers as guided by the Ministry of Human Resources and Emiratization (MOHRE) and the Department of Culture & Tourism (DCT) Abu Dhabi.

What are we looking for

IT Coordinator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous IT experience preferably in the hotel leisure and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications such as Fidelio and Micros preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience:

IC