IT Assistant

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Dubai seeks an IT Assistant to provide day-to-day IT and AV support within the hotel. The ideal candidate will deliver excellent service to both guests and colleagues, troubleshoot technical issues, and assist with events. A strong communication skill set and experience with IT support are essential. Competitive salary and benefits are provided.

Benefits

Learning & Development programs

Colleague wellness programs

Competitive salary and benefits

Qualifications

• Experience in providing IT and AV support including troubleshooting and maintenance.
• Strong communication and collaboration skills.
• Ability to work under pressure effectively.

Responsibilities

• Provide daily IT support to colleagues and guests.
• Assist with routine IT tasks and troubleshoot technical issues.
• Deliver Audio Visual support for meetings and events.

Skills

IT and AV support experience

Communication skills

Camera and lighting techniques

Multimedia production tools

Education

High school diploma or GED

Associate's degree (preferred)

Job description

Mandarin Oriental Downtown, Dubai is looking for an IT Assistant to join our IT team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the IT department in Dubai, the IT Assistant is responsible to provide additional support to the hotel IT Manager on the day-to-day IT support within the hotel. This includes, but not limited to first line colleague support, second line guest support, IT hardware and software maintenance tasks, system event alert rectifications and AV support issues. IT Assistant reports to the IT Manager.

As an IT Assistant, you will beresponsiblefor the following duties:

• Provide daily IT support to both colleagues and guests, including second-line and weekend support.
• Assist with routine IT tasks and troubleshoot technical issues as needed.
• Deliver dedicated Audio Visual support, including preventive maintenance and event setup.
• Support meetings and events with IT-related AV services.
• Follow up on project tasks as part of ongoing project management responsibilities.
• Monitor and assist with cybersecurity operations and ensure compliance with security protocols.

As an IT Assistant, weexpectfrom you:

• Experienced in IT and AV support, including equipment setup, transport, and repair.
• Skilled in camera, lighting techniques, editing software, and multimedia production tools.
• Strong communication skills with the ability to work under pressure and collaborate effectively.
• Creative, flexible, and proficient in word processing and computer systems.
• Physically capable of long periods of sitting/standing, with good hearing and eyesight.
• Holds a high school diploma or GED; an associate's degree is a plus.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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