IT Assistant

Shiro Estate; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A real estate firm in Dubai is seeking a skilled IT Assistant to support daily technology operations. The role involves troubleshooting hardware and software issues, providing IT support to employees, and assisting with network stability. The ideal candidate will have 1–3 years of IT support experience and good knowledge of Windows OS and Office 365. This position offers an opportunity to work closely with the IT Manager in a dynamic environment.

Qualifications

• 1–3 years' experience in IT support.
• Knowledge of Windows OS and Office 365/Google Workspace.
• Basic networking and troubleshooting skills.
• Strong communication and documentation capability.

Responsibilities

• Provide first-level IT support to employees.
• Install and maintain company devices and software.
• Assist with Wi-Fi and network support.
• Create and deactivate user accounts.
• Set up new laptops and email for new joiners.
• Track open service tickets and procurement requests.

Skills

IT support experience

Windows OS knowledge

Office 365 knowledge

Google Workspace knowledge

Basic networking skills

Troubleshooting skills

Communication skills

Documentation capability

Job description

Position Overview

Position Overview — The IT Assistant supports daily technology operations across the company. The role ensures employees have reliable systems, secure access, and efficient troubleshooting for hardware, software, network, and business applications. This position also assists with documentation, onboarding, and vendor coordination.

Key Responsibilities

• IT Support & Troubleshooting
  • Provide first-level IT support to employees.
  • Handle PC setup, software installation, drivers, and configuration.
  • Troubleshoot email, internet, Wi-Fi, printing, VPN, and security issues.
  • Restore failed equipment and coordinate replacements when required.
• Hardware & Software Administration
  • Install and maintain company laptops, desktops, phones, printers, and accessories.
  • Maintain an updated log of devices, licenses, and user assignments.
  • Assist with updates, antivirus, and patch management.
• Network Support
  • Assist with Wi-Fi, routers, switches, and local office connectivity.
  • Help monitor network stability and escalate issues to senior IT or vendors.
• User Access & Security
  • Create and deactivate user accounts.
  • Support password resets and security policy compliance.
  • Assist with data backup routines and safe document storage.
• System Onboarding & Documentation
  • Set up new laptops and email access for new joiners.
  • Prepare checklists and guides for employees.
  • Support IT policies for acceptable usage and data safety.
• Vendor Coordination
  • Follow up with external IT service providers.
  • Track open service tickets and procurement requests.

Skills & Qualifications

• 1–3 years' experience in IT support.
• Knowledge of Windows OS and Office 365/Google Workspace.
• Basic networking and troubleshooting skills.
• Strong communication and documentation capability.

Reporting Structure

Reports to: IT Manager / Head of Operations.