IT Assistant

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is looking for an IT Support Specialist to provide technical assistance and support to users. The role involves installing and maintaining computer systems, managing user accounts, and troubleshooting hardware and network issues. Candidates should have a diploma or bachelor's degree in a related field and at least 5 years of experience in IT support. Knowledge of hospitality systems such as Opera PMS is preferred. This full-time role requires occasional flexibility in hours.

Qualifications

• 5+ years of experience in IT support or a similar role.
• Basic understanding of networking concepts (LAN/WAN, routers, switches, Wi-Fi).
• Experience in hospitality systems such as Opera PMS, Simphony POS.

Responsibilities

• Provide first-level technical support to users for hardware, software, and network-related issues.
• Log, track, and resolve IT service requests through the helpdesk system.
• Maintain inventory records for IT equipment and ensure proper documentation.

Skills

Windows OS

Microsoft 365

Troubleshooting

Customer service

Education

Diploma or Bachelor's degree in Information Technology or Computer Science

Tools

Opera PMS

Simphony POS

Job description

Key Responsibilities

• Provide first-level technical support to users for hardware software and network-related issues.
• Install configure and maintain computer systems printers and peripheral devices.
• Assist with user account creation access management and password resets.
• Support the setup and maintenance of email accounts shared mailboxes and system permissions.
• Perform regular system updates antivirus checks and data backups.
• Log track and resolve IT service requests through the helpdesk system.
• Troubleshoot network connectivity problems and elevate complex issues to higher-level IT staff.
• Assist with the installation and maintenance of POS Opera and other business applications.
• Maintain inventory records for IT equipment and ensure proper documentation.
• Provide on-site support for meetings events and system rollouts when required.
• Ensure adherence to IT policies data security standards and company protocols.
• Coordinate with vendors or external support teams when needed.

Qualifications and Skills

• Diploma or Bachelors degree in Information Technology Computer Science or a related field.
• 13 years of experience in IT support or a similar role.
• Good knowledge of Windows OS Microsoft 365 and common business applications.
• Basic understanding of networking concepts (LAN/WAN routers switches Wi‑Fi).
• Familiarity with ticketing systems and remote support tools.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work under pressure.
• Willingness to work flexible hours or weekends if required.
• Experience in hospitality systems such as Opera PMS Simphony POS or similar platforms.
• IT certifications (CompTIA A Microsoft Certified CCNA etc.) are an added advantage.

Remote Work

No

Employment Type

Full-time