Integrations Manager (Dubai)

Incognia; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in Dubai is looking for an Integrations Manager to support customers in maximizing the value of their solutions. This role involves managing client relationships, monitoring performance metrics, and addressing technical queries. The ideal candidate will have a strong technical background with experience in software/API integrations, mobile development, and exceptional communication skills. Join the team to enhance customer success and drive product improvement.

Qualifications

• Technical background with experience in software/API integration.
• Previous experience in authentication, digital identity, or anti-fraud.
• Strong communication and client-facing skills.

Responsibilities

• Onboard and engage customers to derive maximum value.
• Manage Integrations across iOS, Android, and Web.
• Propose improvements based on customer processes.

Skills

Software/API integration

Mobile development (Android and iOS)

SQL

Client-facing skills

SaaS B2B experience

Job description

Overview

Incognia is the innovator in location identity solutions that deliver cutting-edge user verification and account security across the digital journey. Leveraging over a decade of expertise in location technology, Incognia's novel approach provides frictionless experiences using device intelligence and the most precise location data available. Incognia enables customizable risk analysis and actionable insights from day one that empower consumer businesses to prevent fraud, protect users and build customer trust.

Our values:

Ambition

Trust

The team

The Customer Success team is a multidisciplinary team, we work on the border between the technical (fraud and technology) and business (relationship, processes) worlds. We play a central role in the operation, helping to coordinate internal teams in order to resolve all customer-related issues.

The opportunity

As an Integrations Manager, you will support the customer in getting the most value possible from our solution, ensuring that the client is achieving/exceeding expected results. We monitor usage metrics, suggest and coordinate the implementation of improvements, resolve technical issues and support the commercial team.

Responsibilities

• Onboard and engage customers in strategy meetings to derive maximum value from their partnership with Incognia;
• Manage the Incognia solution (Mobile SDK, Web SDK, API) integrations across iOS, Android and Web;
• Work closely with the Sales Engineering & customer stakeholders to architect the solution optimally to solve the stated business problem;
• Manage a portfolio of Incognia accounts to combat diverse fraud types;
• Monitor usage and performance metrics;
• Propose improvements in customer processes, based on our solutions;
• Monitor the resolution of internal improvements that impact the customer;
• Follow customer roadmap activities related to our solutions;
• Manage the relationship with the main customer stakeholders;
• Periodic meetings with the client for accountability and follow-up;
• Ensure solution utilization in line with contract & identify potential use cases that are not being explored;
• From a technical perspective, act as the customer SME internally to Product, Engineering, Data Science and Marketing by combining technical insights with a keen understanding of our customers;
• Assist the customers with technical queries related to Incognia's SDKs and APIs, serving as one of the main bridges with the Tech team;
• Contribute to the maturation of the team/company processes;
• Participate in industry events (SaaS, authentication, anti-fraud and digital identity) in order to expand networking and continue to enhance industry knowledge;
• Keep up with product updates;
• Stay up to date about the broader identity, authentication and security ecosystem and share relevant insights internally.

Job requirements

• Technical background with understanding and/or hands-on experience in software/API integration, backend/full stack development, mobile (Android and iOS) and SQL;
• Previous experience in or working knowledge of authentication, biometrics, anti-fraud, digital identity, cyber security or mobile technologies;
• Proven work experience as an Integrations Manager, Sales Engineer or technical Customer Success;
• Strong client-facing and communication skills with ability to creatively explain and present complex concepts in an easy to understand manner;
• SaaS B2B experience;
• Good organizational, time management and troubleshooting / code review skills; Experience with project management will be beneficial;
• Excellent presentation and verbal and written communications skills in English.

Stages of the process:

• Interview with People
• Interview with the hiring manager
• Technical stages
• Cultural Fit with CTO and CEO

Incognia is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. All applicants are encouraged to apply and won't be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws. Join us and be part of a team that values and promotes equal employment opportunities