In Room Dining Manager

Hilton Worldwide, Inc.; Dubai International Financial Centre; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand is seeking an In Room Dining Manager for their Dubai International Financial Centre location. The role requires strong management skills in a luxury hotel environment and a passion for guest service. You will lead the Room Service and Minibar teams, oversee daily operations to deliver high-quality service, and ensure compliance with operational standards. Ideal candidates will have leadership experience, strong commercial acumen, and a degree or diploma in Hotel Management.

Qualifications

• Management experience in a luxury hotel is essential.
• Strong leadership and communication skills are required.
• Knowledge of luxury service standards is preferable.

Responsibilities

• Lead the In-Room Dining and Minibar teams for service excellence.
• Oversee daily operations to ensure efficient service delivery.
• Drive innovative ideas for Food & Beverage offerings.
• Optimize revenue performance and manage departmental costs.
• Ensure compliance with health, safety, and regulatory standards.

Skills

Management experience in In Room Dining within a luxury hotel

Strong leadership capabilities

Excellent interpersonal and communication skills

Strong commercial acumen

Impeccable grooming and professional presentation

Flexible and adaptable in a fast-paced environment

Education

Degree or diploma in Hotel Management or related field

Job description

In Room Dining Manager

Job Description - In Room Dining Manager at Waldorf Astoria Dubai International Financial Centre (HOT0C942)

Job Number: HOT0C942

Work Locations

Waldorf Astoria Dubai International Financial Centre, Dubai International Financial Centre, 74777

An In-Room Dining Manager at Waldorf Astoria Dubai International Financial Centre is responsible for leading and overseeing all In-Room Dining operations, delivering a seamless, refined, and anticipatory guest experience in line with Waldorf Astoria brand and Forbes Travel Guide Standards. The role is accountable for upholding the highest levels of luxury service, operational excellence, and financial stewardship, while ensuring full compliance with all statutory and regulatory obligations. In close partnership with the Director of Food & Drinks, the In-Room Dining Manager drives the development and execution of business strategies that enhance guest satisfaction, optimize revenue performance, and consistently deliver exceptional, personalized in-room dining experiences.

What will I be doing?

• Lead and inspire the Room Service and Minibar teams, ensuring targets are met and exceeded while promoting individual development and a high-performance culture.
• Oversee daily operations to ensure smooth, efficient, and consistent delivery of service aligned with Waldorf Astoria brand standards and Forbes Travel Guide requirements.
• Drive the development and execution of innovative ideas to enhance the range, quality, and presentation of Food & Beverage offerings.
• Optimize revenue performance and manage costs, identifying areas for action and ensuring adherence to departmental budgets.
• Maintain a strong internal control environment and ensure compliance with all hotel, company, and statutory policies and procedures.
• Lead by example, demonstrating exemplary behavior and professionalism across all operational areas.
• Collaborate effectively with other departments to ensure coordinated and seamless service delivery.
• Train, mentor, and develop employees to ensure they have the skills, knowledge, and confidence to perform at the highest standards.
• Monitor guest satisfaction levels, proactively addressing feedback, and implementing continuous improvement initiatives.
• Plan and manage staffing schedules, ensuring adequate coverage across 24/7 operations while maintaining fair team rotation.
• Ensure all operational and safety standards are met, including health & safety, hygiene, COSHH, manual handling, and risk assessments.
• Maximize all upselling opportunities and maintain strong relationships with suppliers to meet business needs.
• Lead departmental administration, including documentation, performance appraisals, and reporting as required.
• Champion a culture of learning, engagement, and recognition, ensuring that all team members feel valued and motivated.

What are we looking for?

An In Room Dining Manager serving for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management experience in In Room Dining within a luxury hotel
• Strong leadership capabilities supported by excellent interpersonal and communication skills
• Strong commercial acumen with a track record of achieving financial and performance targets
• Impeccable grooming and professional presentation
• Flexible and adaptable in a fast-paced environment

It would be advantageous for you to demonstrate the following capabilities and distinctions:

• Solid knowledge of luxury and Forbes Five-Star service standards
• Passion for delivering exceptional level of guest service
• Degree or diploma in Hotel Management or related field

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!