IMI CIB_Assistant Relationship Manager

Intesa Sanpaolo; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking group in Dubai is seeking a professional to liaise between front office and back office operations. The role involves assisting Relationship Managers, ensuring compliance with documentation, and providing customer support. The ideal candidate has 3-5 years of relevant experience, a degree in a related field, and strong communication and analytical skills. Join a dynamic team committed to sustainable growth and positive societal impact.

Qualifications

• 3-5 years of relevant experience.
• Understanding of documentation and operating processes.
• Familiar with local laws, banking regulations and practices.

Responsibilities

• Assist Relationship Managers in handling client requirements.
• Pro-actively liaise with clients to resolve issues.
• Ensure documentation is processed according to the Bank's policies.

Skills

Strong communication skills

Analytical skills

Computer literacy

Team player

Education

Bachelor degree or post graduate in Economics / Marketing / Business / Law or related field

Job description

Overview

Scope and Purpose: Job Summary: To liaise between front office (Marketing / Business Development) and back office (Operations / Accounting / Compliance). To be responsible for ensuring that relevant documentation are for establishing the relationship and processing the customer’s transactions.

Responsibilities

• To assist Relationship Managers in handling the clients and their requirements.
• To assist Relationship Managers in addressing the customer queries on Bank’s product and seek solution to their requests.
• To perform other tasks as assigned by Relationship Manager & GRM.
• Ensuring that all related documentations are processed in accordance with the Policy established and implemented by the Bank.
• Perform, also working in a team, administrative activities related to customer management.
• Pro-actively liaise with the customer in the management and resolution of problems and requests.
• Ensure the quality of the work carried out, as well as compliance with the deadlines, intervening operationally in urgent transactions.
• Ensure the proper management of customers guaranteeing internal compliance to the Bank's provisions for the regulatory framework as well as the Bank's other operating processes.
• Support Relationship Managers in assessing the management trend and economic performance of the reference customer and activating the necessary corrective actions.
• Handle preliminary activities and draft documents, proposals and marketing material.

Required Experience

3-5 years of relevant experience

Required Qualifications, Skills and Knowledge

• Bachelor degree or post graduate in Economics / Marketing / Business / Law or related field
• Understanding of documentation and operating processes
• Good command of English and strong computer literacy
• Good team player with strong communication and analytical skills
• Familiar with local laws, banking regulations and practices
• Ability to understand market trends & macro developments

About us

We are the leading banking group in Italy and one of the Top Tier in Europe. Join us and be part of our successful story! With over 20 million customers in Italy and abroad, we are a true engine of sustainable growth, with a strong commitment to the environment and a tangible impact on society. People are our driving force. We take care of them and foster an inclusive culture where everyone feels valued and empowered. Join an international and innovative Group. Don't wait for the future, choose it!