iGaming Customer Support Specialist

Gamdom; Dubai; Remote; AED 120,000 - 200,000; Full time

Job summary

A Cryptocurrency iGaming operator is seeking a Customer Support Agent. In this fully remote role, you will assist customers by answering inquiries and resolving issues across various products. Ideal candidates have a background in customer service, are tech-savvy, and possess strong communication skills in English. The position offers flexible scheduling and significant paid time off.

Benefits

Fully remote - work from anywhere in the world

Flexible schedule

30 days of paid time off

Equipment allowance

Qualifications

• Previous customer service experience, ideally in iGaming.
• Strong adaptability to new tools and software.
• Fluency in English required; additional languages a plus.

Responsibilities

• Provide prompt and effective customer support across multiple channels.
• Resolve technical issues with a focus on customer satisfaction.
• Collaborate with a remote team and contribute to a positive culture.

Skills

Customer service experience

Tech-savvy

Communication skills in English

Experience in cryptocurrency

Ability to work remotely

Job description

Overview

Gamdom is home to thousands of betting options for both sports and casino players to wager on. Since 2016, we have been steadily growing to provide more than just casino games and sports betting events to enjoy; with us, you can enjoy unique bonuses and earn massive rewards simultaneously. Discover all the rewarding features Gamdom can offer you below.

Company Overview :

Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you&aposre eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from you!

Position

Join our growing team as a Customer Support Agent, where your strong customer service skills and interest in the iGaming sector will be pivotal. In this role, you will ensure our customers' satisfaction by addressing inquiries, resolving issues, troubleshooting, and providing valuable assistance across our Casino, eSports, and Sports products via chat and email.

Responsibilities

• Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients of our available deposit methods, guiding customers to understand available offers, advising about bet settlements, informing about internal rules, etc.
• Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes with a focus on customer satisfaction and first contact resolution.
• iGaming Interest / Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and insightful assistance to clients.
• Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
• Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

Skills / Qualifications

• Previous customer service experience (iGaming experience is a plus).
• Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software.
• Experience in cryptocurrency is an advantage.
• Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus).
• Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment.
• Capable of working autonomously and making sound decisions to address customer needs.
• Flexibility: Willingness to learn, and work varying shifts in a 24 / 7 support team.

Perks at Gamdom

• Fully remote - work from anywhere in the world
• Flexible schedule
• 30 days of paid time off
• Equipment allowance