ICQA Supervisor

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce corporation in Dubai is looking for a Supervisor to oversee daily operations and member experience in either Inbound or Outbound operations. This role includes ensuring safety and quality, mentoring team members, and implementing continuous improvement strategies. Candidates must have at least a high school diploma and experience with Microsoft Office. The position requires a flexible schedule, including working weekends and extended hours as necessary.

Qualifications

• 1+ years of experience with Microsoft Office products.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Supervise day-to-day activities ensuring safety and performance.
• Mentor and develop team members for optimal performance.
• Implement improvements in equipment and processing methods.

Skills

Microsoft Office experience

Flexible schedule work

Education

High school diploma or equivalent

Job description

Description

As a Supervisor, you'll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change; Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently; Sourcing and nurturing ideas and rolling them into the creation of improvement plans; Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization; Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives; Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management; Assisting with the establishment of long-term operational strategic plans; Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth; Recognizing top performance, coaching and progressive discipline for poor performance; Proposing and implementing improvements in equipment and processing methods; Conducting timecard review daily and weekly to ensure pay accuracy; Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and timecard reviews.

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
• high school diploma or equivalent
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Work 40 hours/week, and overtime as required

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