Hub Quality & Continuous Improvement Manager

Hitachi; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Hitachi is seeking a Hub Quality & Continuous Improvement Manager to lead the Quality function across the Middle East & Africa. You will be instrumental in enhancing quality and customer satisfaction, managing critical processes, and ensuring compliance with quality standards. This role requires strong leadership, effective communication skills, and a focus on safety and integrity. Applicants must hold a master's degree in engineering and have significant experience in quality management.

Qualifications

• Extensive experience in quality management.
• Experience managing a multisite Quality Management System.
• Certification in Lean Six Sigma or Quality Auditing.

Responsibilities

• Define and implement the Quality and Continuous Improvement strategy.
• Manage the Quality Management System and business processes.
• Coordinate corrective and preventive actions for customer feedback.

Skills

Quality management

Continuous improvement

Effective communication

Negotiation skills

Leadership

Education

Master's degree in engineering

Job description

Location:

Dubai Dubai Emirate United Arab Emirates

Job ID:

R0093678

Date Posted:

Company Name:

HITACHI ENERGY L.L.C

Profession (Job Category):

Quality Management

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity

As Hub Quality & Continuous Improvement Manager in Middle East & Africa you will manage the Quality & Continuous Improvement function within a versatile team at the center for the Green Transformation. Your responsibility will be to boost our Quality and Customer Satisfaction with unwavering support from management. You will lead a small team but will rely on leveraging the rest of the organization for success.

How youll make an impact

• Define and implement the Hub MEA Quality and CI strategy including governance of Quality and CI function in line with business needs and directives.
• Act as an advocate for the Customer by ensuring the Voice of Customer is represented throughout the value chain.
• Manage the Quality Management System and coordinate the continuous improvement of our business processes.
• Accountable for maintaining and securing required Certifications in all units within scope.
• Establish process performance indicators and ensures effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements.
• Analyze the process performance indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure.
• Manage resolution of high-profile customer non-conformities. Protect and strengthen customer trust by effectively addressing feedback through corrective and preventive actions.
• Act as a Role Model and Change Agent for the behavior required to support a Quality Culture. Influence Senior Managers and Peers to ensure the correct thinking and decision making required to support the implementation and execution of Quality Strategies.
• Deploy and implement the Continuous Improvement Frame-
  work Support prioritization and execution of portfolio of improvement projects aiming to improve quality operational performance and Customer satisfaction.
• Living Hitachi Energys core values safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• You hold a masters degree in an engineering field and have extensive experience from industry and expertise quality management.
• Prior experience of managing a multisite Quality Management System and leading an engineering organization through a certification process.
• Certification in related disciplines such as Lean Six Sigma Quality Auditing etc.
• Demonstrated skills in running improvement events such as RCAs Lean Action Workouts Kaizen and other change management events.
• Strong ability to influence and inspire through personal leadership.
• Effective communication and negotiation skills at all levels from senior leadership to individual contributors and on a global basis with remote multicultural teams.
• Accustomed to prioritizing safety integrity and quality and inspiring others to do the same through demonstrated leadership.
• Proficiency in both spoken & written English language is required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Required Experience:

Manager