Housing & Welfare Supervisor

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Dubai is hiring a Housing & Welfare Supervisor for the new Crowne Plaza Dubai Marina. This role involves managing accommodation and dining facilities, reporting incidents, and ensuring maintenance standards. Candidates should have at least 2 years of experience in a similar role within a four or five-star hotel. Strong communication skills and attention to detail are crucial. Join a team committed to excellence in hospitality and community.

Qualifications

• Minimum of 2 years’ experience in a similar role in a four or five-star hotel or comparable industry.
• Technical proficiency in related software is preferable.
• Ability to multi-task and meet deadlines.

Responsibilities

• Handle colleagues’ accommodation and dining room.
• Update accommodation plan and report incidents.
• Coordinate with maintenance and cleaning companies.
• Maintain inventory for accommodation materials.

Skills

Strong verbal and written communication skills

Ability to engage teams from different cultures

Attention to detail

High performance standards

Organizational skills

Tools

Technical proficiency in related software

Job description

What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

The soon to debut Crowne Plaza Dubai Marina will be the perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square‑metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of Arabian hospitality.

We are currently recruiting for a full time Housing & Welfare Supervisor to join our enthusiastic team at Crowne Plaza Dubai Marina.

As a Housing & Welfare Supervisor, you are responsible for handling colleagues’ accommodation, colleague’s dining room and participating in the welfare committee. Moreover, you will be responsible for:

• Update regularly the accommodation plan and rooms inventory
• Report incidents in the accommodation and report immediately to the Human Resources Department
• Handle colleague welfare and concerns related to rooms and privacy
• Pick up and drop of a colleague to the airport
• Coordinate with the contracting company concerning all maintenance issues
• Coordinate with outsourced cleaning company to maintain the hygiene standards in order to provide our colleagues a healthy environment
• Follow up with the purchasing on pending items related to the colleague housing as well as colleague dining room
• Update all stores in the accommodation and ensure no shortage of needed items
• Prepare and maintain up to date inventory lists for all flats and accommodation

Ideally, you'll have a minimum of 2 years’ experience in a similar role in a four or five‑star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi‑task & meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster.