Housekeeping Supervisor

SOFITEL; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a responsible individual to manage housekeeping operations. This role includes supervising staff, ensuring cleanliness in guest areas, and maintaining high service standards. Ideal candidates should have previous leadership experience, excellent interpersonal skills, and a strong focus on service. The position offers an opportunity to work in a dynamic hotel environment.

Qualifications

• Previous experience in a similar leadership role is an asset.
• Ability to lead by example.

Responsibilities

• Manage and supervise all tasks of his / her staff.
• Ensure cleanliness of guest rooms and public areas.
• Ensure guests’ requests are met promptly.

Skills

Service focused personality

Interpersonal skills

Problem-solving abilities

Job description

Job Description

KEY ROLES & RESPONSIBILITIES

• Manage and supervise all tasks of his / her staff
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
• Supervise public areas
• Ensure that guest supplies are replenished
• Ensure guests’ requests are promptly and courteously met
• Report damage or malfunction in hotel rooms using P.M.S system
• Maintain equipment in proper state of cleanliness and repair
• Maintain a section floor report
• Conduct daily briefings with staff at floor level
• Conduct regular room checklists
• Report unusual behavior / activities on floors to Assistant Housekeeping Manager
• Record room status in allocated section accurately
• Comply with hotel’s health, safety and hygiene policies
• Attend meetings and training sessions as required
• Fully understand the difference in guest levels (VIP) and in room categories

Qualifications

Service focused personality is essential

Previous experience in a similar leadership role is an asset

Strong interpersonal and problem solving abilities and the ability to lead by example