Housekeeping Ordertaker | Hilton Dubai Palm

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a Housekeeping Ordertaker responsible for managing the housekeeping office and delivering excellent guest service. You will handle incoming calls, manage guest requests, and ensure smooth communication among team members. The ideal candidate should be IT proficient with strong organizational and communication skills. This role is vital for ensuring a high-quality experience for guests and effective department operations.

Qualifications

• Excellent organizational and planning skills.
• Good communication and telephone skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Manage the Housekeeping office to deliver excellent service.
• Receive incoming calls and manage guest requests.
• Allocate tasks to team members and ensure efficient communication.

Skills

IT proficient

Organizational skills

Resilience

Communication skills

Telephone skills

Job description

At Hilton Dubai Palm Jumeirah a Housekeeping Ordertaker is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests.

What will I be doing

At Hilton Dubai Palm Jumeirah as Housekeeping Ordertaker you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Ordertaker will also be required to receive all incoming calls and manage guest requests. Specifically you will be responsible for performing the following tasks to the highest standards:

• Manage the Housekeeping office
• Receive all incoming calls and respond accordingly
• Allocate room and task lists to team members
• Ensure keys are issued in line with security procedures
• Log and store all lost property after each shift; send lost property to guests in line with procedures
• Manage guest requests and enquiries immediately
• Ensure all relevant guest information is communicated to Housekeepers
• Carry out administrative and IT duties
• Organize and control extra duties and special tasks
• Report all necessary maintenance daily and log all jobs
• Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly
• Ensure that communication has been clear and consistent to all shifts
• Control staff dry cleaning and guest laundry in and out of the department
• Update system regularly to give maximum room return to the hotel/s active inventory
• Handle emergencies if and when they occur in the department
• Ensure all team members adhere to Health and Safety Regulations
• Carry out any other reasonable task set by the Hotels Management

What are we looking for

At Hilton Dubai Palm Jumeirah a Housekeeping Ordertaker serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• IT proficient
• Excellent organizational and planning skills
• Accountable and resilient
• Good communication and telephone skills
• Ability to