Housekeeping Intern

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality leader is seeking a Housekeeping Intern to support the Housekeeping and Laundry teams. Responsibilities include monitoring team performance, ensuring high standards of cleanliness, and providing exceptional guest service. You will work collaboratively to manage room availability and meet guest preferences. This role is ideal for individuals committed to customer service and teamwork. Join a team dedicated to creating remarkable hospitality experiences in a dynamic environment.

Responsibilities

• Support Housekeeping and Laundry team with guest requests
• Monitor standards and performance of team members
• Provide excellent guest service
• Manage availability and release of rooms
• Check guest preferences and requests in CRM
• Control documents and traffic within the department

Skills

Planning and organizing

Good oral and written communication

Good interpersonal skills

Proficiency at intermediate level with computers

Customer service commitment

Attention to detail

Teamwork

Positive Attitude

Education

Intern

Job description

EOE/AA/Disabled/Veterans

What are we looking for

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency at intermediate level with computers and computer programs including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of clean

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Housekeeping Intern will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing

As Housekeeping Intern you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry as identified d by the hotel brand standards
• Monitor the appearance standards and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
• Provide excellent guest service
• Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
• Manages the controls of the Housekeeping department such as: frequency of employees release of master keys book incident input and output input and output uniform and linen among others
• Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
• Request flowers for special occasions (marriage death maternity ...). Besides providing embroidery for special linen (wedding and pampering)
• Control makes monthly Lost and Found and donations
• Check the uniforms and send for cleaning and / or repair
• Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
• Makes daily guest clothing release of guests that use the laundry service
• Makes monthly closing of Laundry expenses and provision of same
• Replaces (a) Laundry Attendant in case of holidays days off or absences

Required Experience

Intern