Housekeeping Coordinator (UAE National) - The WB Abu Dhabi, Curio Collection by Hilton-

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company seeks a Housekeeping Coordinator in Abu Dhabi. You will manage the housekeeping office, ensuring excellent guest experience while handling incoming calls and requests. Ideal candidates should have excellent organizational skills and a track record in housekeeping supervision. This role is designated for UAE Nationals to comply with local regulations.

Qualifications

• Proven experience in a Housekeeping supervisory role is preferred.
• Track record of managing a team effectively.
• Passion for delivering exceptional guest service.

Responsibilities

• Manage the Housekeeping office to deliver excellent guest experiences.
• Allocate tasks to team members and manage guest requests.
• Ensure adherence to health and safety regulations.

Skills

Excellent organisational and planning skills

Good communication and telephone skills

Ability to work under pressure

Tools

Microsoft Office

Job description

Overview

Housekeeping Coordinator (UAE National) - The WB Abu Dhabi, Curio Collection by Hilton- (HOT0BYXH)

Work Location: THE WB Abu Dhabi, Curio Collection by Hilton Yas Leisure Drive, Yas Island Abu Dhabi

A Housekeeping Coordinator is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests.

What will I be doing?

As a Housekeeping Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage the Housekeeping office
• Receive all incoming calls and respond accordingly
• Allocate room and task lists to team members
• Ensure keys are issued in line with security procedures
• Log and store all lost property after each shift; send lost property to guests in line with procedures
• Manage guest requests and enquiries immediately
• Ensure all relevant guest information is communicated to Housekeepers
• Carry out administrative and IT duties
• Organise and control extra duties and special tasks
• Report all necessary maintenance daily and log all jobs
• Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly
• Ensure that communication has been clear and consistent to all shifts
• Control staff dry cleaning and guest laundry in and out of the department
• Update system regularly to give maximum room return to the hotel/active inventory
• Handle emergencies if and when they occur in the department
• Ensure all team members adhere to Health and Safety Regulations
• Carry out any other reasonable task set by the Hotel's Management

What are we looking for?

In line with localization regulations in effect across the private sector in the United Arab Emirates, The WB Abu Dhabi, Curio Collection by Hilton is committed to meet and exceed UAE National hires numbers as guided by the Ministry of Human Resources and Emiratization (MOHRE) and the Department of Culture & Tourism (DCT) Abu Dhabi.

A Housekeeping Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent organisational and planning skills
• Accountable and resilient
• Good communication and telephone skills
• Ability to work under pressure
• Ability to work alone and in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!