Housekeeping Coordinator (Floor)

AccorHotel; Dubai; On-site; AED 22,000 - 30,000; Full time

Job summary

A leading global hotel chain in Dubai seeks a dedicated Housekeeping role responsible for managing guest requests, ensuring cleanliness, and adhering to operational standards. The ideal candidate should have at least one year of experience in a 4-5 star hotel and excel in customer service and communication. This full-time position includes various responsibilities such as maintaining guest confidentiality and coordinating with hotel departments. Opportunities for growth and employee benefits are provided.

Benefits

Employee benefit card with discounts

Learning programs

Career development opportunities

Qualifications

• Minimum of 1 year experience in a 4-5 star hotel is required.
• Adherence to housekeeping operational standards.

Responsibilities

• Handle all guest requests according to hotel standards.
• Ensure proper telephone etiquette when handling calls.
• Maintain confidentiality and privacy of guests.
• Coordinate with departments to meet guest needs.
• Assist in administrative tasks and filing.

Skills

Attention to detail

Customer service

Communication skills

Job description

• To attend and handle all guest requests received for internal services as per the hotel standards and procedures.
• To answer and handle calls wake-up calls and messages properly using the telephone etiquettes and Rixos standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items availability in the PMS.
• To be aware of and to follow emergency and security procedures.
• To fulfill administrative tasks housekeeping office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history in the PMS.
• To keep all equipment clean areas tidy and well maintained as per the Housekeeping Operations Manual.
• To carry out special projects according to given assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved

Other Duties

• To report for duty punctually wearing the correct uniform and name tag.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly courteous and professional service at all times.
• To maintain good working relationships with your colleagues and all other departments.
• To ensure you read the hotels Employee Handbook and have an understanding of and adhere to the hotels rules and regulations and in particular the policies and procedures relating to Fire Hygiene Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
• To attend training and meetings as and when required.
• Ensures cleanliness and maintenance of sewing machine
• Ensures that personal grooming is up to standard.
• Complies with Hotels Safety Hygiene and Fire Policy
• Performs related duties and special projects as assigned by the Superior
• Ensures punctuality attendance and courteous attitude
• Perform as per Rixos Standards.
• Be fully aware of the Talk of the Walk for the day
• Proper grooming at all times
• Show fullest cooperation and respect within the team and other departments
• Cross training to create back up for emergency case (staff sick annual leave clearing)
• Attend the communication meetings of her/his section.
• Assist the linen room by issuing uniforms to staff. Upon receiving the uniform request issue from HR Dept give the new employee his proper uniform and explain the exchange policy Test material. Place the uniform request form in a proper file according to the Dept Heading.
• Guest laundry which requires simple mending attends to it immediately (sewing of buttons seams).
• In the event of a lost uniform employee must get a new issue form from HR Dept. Lost and Damage report must be raised and sign by employee & submit to Executive Housekeeper.
• If any employee abuses his/her uniform report to Linen & Uniform Room Supervisor
• At the end of the shift or the day she/he has to communicate all information that the next shift has to know for a well running of the operations
• Inform Linen & Uniform Room Supervisor of any defect or damage of furniture or equipment in the uniform room immediately.
• Before sending to laundry check for missing button torn areas if necessary take care of this before sending to laundry.
• Keep all equipments and the uniform room store area are cleaned after work each day.
• Separate linen uniforms and curtains to be condemned from those to be repaired.
• Conduct an efficient and courteous service to the guests.

Qualifications

• Experience on a relevant position not less than 1 year in a 4-5 Star Hotel.
• Housekeeping Department Operational Standards Policy & Procedure Adherence

Additional Information

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Remote Work

No

Employment Type

Full-time