Housekeeping Coordinator

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group is seeking a Housekeeping Coordinator to oversee operations and ensure exceptional guest experiences. The ideal candidate will bring their unique personality, problem-solving skills, and strong guest service focus. Responsibilities include managing housekeeping assignments, logging maintenance requests, and providing administrative support. The role requires at least 1 year of experience in a similar luxury environment, preferably with pre-opening experience. This position offers a full-time contract with various perks and development opportunities.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays at sister hotels

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company transportation provided

Uniform provided with complimentary laundry

Service Charge

Qualifications

• At least 1 year experience in a similar position in luxury hotels.
• Understanding of payroll and purchasing systems.
• Ability to communicate effectively in English.

Responsibilities

• Oversee Housekeeping Office operations to ensure guest satisfaction.
• Provide administrative assistance including call management and filing.
• Log and action all maintenance and cleaning operations.
• Inventory housekeeping supplies and order as required.
• Update housekeeping assignments throughout the day.

Skills

Attention to detail

Problem solving

Strong interpersonal skills

Adaptability

Guest service orientation

Education

High school education

Tools

Property Management System (PMS)

Job description

About the Company

Who we are Our Hotels We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.

If you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference Hotel

The Lana Dorchester Collection

Division & Department

Rooms Housekeeping

Job Title

Housekeeping Coordinator

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and submitting your application please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Housekeeping Order Taker you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our awardwinning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What you’ll get

• Competitive Salary Package
• Worldclass Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50 off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

• You will be responsible for overseeing of the Housekeeping Office operations to ensure our guests receive nothing but the best experience.
• Provide administrative assistance including emails computer input filing tracing answering telephones printing reports payroll maintaining departmental record logs.
• Ensure that all calls and requests are actioned and completed as per standards.
• Log and action all maintenance PPM marble polishing pest control and carpet shampooing.
• Ensure that all keys and work mobiles are inventoried and signed in and out daily.
• Completes inventories of all Housekeeping amenities and cleaning supplies and arranges orders as required.
• Update VIP occupancy special requests with all housekeeping team.
• Prepare and update housekeeping assignments as required throughout the day.
• Follow up on arrivals and departures and update Housekeeping team accordingly.
• To ensure all Lost and Found is logged and stored as per policy and procedures.
• Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Housekeeping Order Taker you’ll have the opportunity to bring these to life and continue to create our legacy.
• You will be motivated passionate and committed.

What you’ll bring

• Youll bring your unique personality and passion to the role and the team.
• You have a talent for problem solving attention to detail and ability to quickly adapt to a constantly changing environment.
• As a detail orientated and hands on Team Player with strong interpersonal skills you will be able to interact with all departments to ensure a cohesive working environment and to get things done.
• You will be passionate dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
• You will be knowledgeable of PMS and be computer literate.
• You will be able to comprehend payroll and purchasing systems to update as necessary.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• You will be organized articulate and adaptable.
• You will have a least 1 year experience in a similar position in a luxury 5 star brand with some preopening experience. Middle East experience would be advantageous.
• You will have a high school education and bring your past experience working for luxury hotels.

Job Location

United Arab Emirates

Location

Dubai

Required Experience

IC