Hostess (Russian-speaker)

AccorHotel; Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Fujairah, UAE, is seeking a dedicated professional to provide excellent guest service. The role involves greeting guests, managing reservations, handling bills, and ensuring a high standard of service. Candidates should have at least 1 year of experience in a similar role, proficiency in Micros, and be fluent in English. This full-time position emphasizes creating a welcoming environment where every individual feels valued and respected.

Qualifications

• Minimum 1 year of experience in a similar role.
• Hospitality background preferred.
• Additional languages are a plus.

Responsibilities

• Greet guests and manage waiting lists.
• Inform guests of promotions and serve staff.
• Answer incoming calls and process orders.
• Handle guest reservation details and payments.

Skills

Proficiency in Micros

Focus on guest needs

Calm and courteous demeanor

Fluency in English

Job description

• Present a positive first impression of the establishments friendliness excellent service and high standards.
• Greet guests upon arrival inform guests of their wait time monitor a waiting list enter names into the computer system and show guests to their table and bid them farewell as they leave.
• Inform guest aboutcurrent promotion and who will be serving them to ensure a smooth handoff to the service staff.
• Answer incoming calls to the restaurant and provide appropriate service.
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders and to receive payments by validating credit charges; approving checks; accepting currency.
• Handling guest reservation details from the reservation system table allocation dietary requirements billing.

Qualifications :

• Proficiency in Micros
• Ability to focus attention on guest needs remaining calm and courteous at all times.
• At least 1yr experience working on a similar role.
• Hospitality background is preferred.
• Fluency in English; additional languages are a plus.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected

Remote Work :

No

Employment Type :

Full-time