Hostess at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai International Financial Centre; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai International Financial Centre is seeking a Hostess to be the first point of contact for guests at their restaurant. The ideal candidate will ensure an exceptional guest experience by being approachable, knowledgeable about the menu, and maintaining high grooming standards. Responsibilities include welcoming guests, managing reservations, and addressing guest queries. A degree in a relevant area and experience in the Food and Beverage department would be beneficial.

Qualifications

• Good communication skills both oral and written.
• Committed to delivering high levels of customer service.
• Flexibility to respond to a range of different work situations.

Responsibilities

• Extend a warm welcome to all guests arriving at the outlet.
• Escort the guests to their table and present the menu.
• Ensure extensive knowledge of menu and all outlet products.
• Manage guest queries in a friendly, timely manner.
• Maintain highest level of grooming including uniform dress code.

Skills

Good communication skills (oral and written)

Customer service orientation

Flexibility

Teamwork

Education

Degree in relevant area

Job description

Job Description

Hostess at Waldorf Astoria Dubai International Financial Centre (HOT0C73J)

Job Number:

HOT0C73J

Work Locations:

Waldorf Astoria Dubai International Financial Centre Dubai 74777

A Hostess at Waldorf Astoria Dubai International Financial Centre is the first point of contact for our restaurants and is responsible for serving guests in a friendly, timely, and efficient manner to ensure an excellent guest experience. Your role is pivotal in upholding Forbes Five-Star standards by anticipating guest needs, delivering exceptional and memorable experiences, and ensuring every guest feels valued, welcomed, and cared for throughout their visit.

What will I be doing?

• Extend a warm welcome to all guests arriving to the outlet.
• Escort the guests to their table and presenting the menu.
• Ensure extensive knowledge of menu and all outlet products.
• Manage guest queries in a friendly, timely and efficient manner.
• Follow correct reporting procedures, if faced with difficulties.
• Maintain highest level of grooming including uniform dress code, cleanliness and personal hygiene.
• Answer phone calls courteously and promptly, taking messages as necessary, which are legible and accurate and passing them on to the concerned person without delay.
• Receive and confirm restaurant reservations, while adhering to the telephone etiquette and paying high attention to any preferences, dietary or allergy requirements.
• Ensure that any guest preferences or special occasions communicated during the restaurant booking are cascaded with the team.
• Engage with the guests and assist in providing each guest with a tailored guest experience, based on their needs and preferences.
• Ensure excellent knowledge of the restaurant's sitting arrangements.

What are we looking for?

A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good communication skills (oral and written)
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry