Hostess

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An international hospitality group in Dubai is seeking a full-time employee for a customer service role. Responsibilities include managing reservations, answering phone inquiries, and ensuring accurate guest information. Candidates should possess excellent English communication skills and prior customer service experience, preferably in a restaurant or hotel setting. This role emphasizes professionalism and knowledge of food and beverage menus. Applicants with strong interpersonal skills and a high energy level are encouraged to apply.

Qualifications

• Previous customer service experience is required.
• Strong communication and organizational skills are essential.
• Candidates with restaurant experience as Hostess are welcomed.

Responsibilities

• Check the reservation system and guest information for meal periods.
• Notify the supervisor of large group bookings or special requests.
• Distribute reservations among servers with necessary information.
• Answer the phone politely within three rings.
• Provide accurate responses to customer inquiries.
• Have knowledge of food and beverage menus, promotions, and policies.

Skills

Excellent communication skills in English (written & verbal)

Customer service experience

Organizational skills

Interpersonal abilities

Problem-solving abilities

Professional presentation and grooming

Job description

• Check the reservation system and in-house guest information for the next meal period.
• Notify the supervisor of any large group bookings or any reservations with special request VIP etc..
• Distribute reservations among all servers equally informing them of all information necessary. Example Birthdays anniversaries bill not to be taken to the table or any other unusual requests.
• All the reservations are allocated as per the floor plan.
• Always answer the phone politely using a friendly tone and being informative.
• The telephone must be answered on a maximum of three rings.
• If a customer has any questions it is her responsibility to answer them accurately. Therefore know your product and offerings.
• You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions special events etc..
• Understand the Server and runner tasks in the outlet and provide assistance as required.
• Have a fair idea about general information around the city.
• To be aware of all the policies and procedures in the Hotel.
• Other duties as assigned

Qualifications

• Excellent communication skills in English both written and verbal.
• Previous customer service experience required
• It is not mandatory to have hotel experience a stand alone restaurant role as a Hostess is also welcomed to apply
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• High level of energy and professional at all times
• Excellent personal presentation and grooming

Remote Work

No

Employment Type

Full-time