Hostess (173234)

Shangri-La Hotels and Resorts; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi seeks a talented Hostess for their restaurant. Responsibilities include greeting guests, handling inquiries, maintaining relations, and ensuring a welcoming atmosphere. Ideal candidates should have excellent communication skills and a passion for exceptional service. This exciting opportunity at a prestigious establishment offers a dynamic work environment where guest satisfaction is valued.

Qualifications

• Must be outgoing and friendly to create a welcoming atmosphere.
• Previous experience in hospitality is a plus.
• Ability to maintain professionalism in guest interactions.

Responsibilities

• Greet guests warmly and cheerfully.
• Handle guest inquiries and complaints professionally.
• Be aware of incoming VIPs and special guests.
• Respond promptly to calls on the service phone.
• Maintain positive guest relations.
• Handle guest requests courteously.
• Assist team members when possible.

Skills

Outgoing personality

Excellent communication skills

Ability to make guests feel comfortable

Passion for delivering exceptional customer service

Presentable and well-groomed appearance

Ability to handle multiple guest inquiries efficiently

Alignment with company values

Job description

Hostess

All Day Dining Restaurant, Traders Hotel, Qaryat Al Beri, Abu Dhabi

An exciting opportunity has arisen for a talented Hostess at our award-winning Afya Restaurant. The successful candidate will be responsible for delivering a high standard of service to our guests and providing assistance and advice as needed.

What are we looking for?

• Outgoing personality
• Excellent communication skills
• Ability to make guests feel comfortable and create a welcoming atmosphere
• Passion for delivering exceptional customer service
• Presentable and well-groomed appearance
• Ability to handle multiple guest inquiries efficiently
• Alignment with Shangri-La Values

What will you do?

• Greet guests warmly and cheerfully
• Handle guest inquiries and complaints professionally
• Be aware of incoming VIPs and special guests
• Respond promptly to calls on the service phone
• Maintain positive guest relations
• Handle guest requests courteously
• Assist team members when possible

About Traders Hotel, Qaryat Al Beri, Abu Dhabi

The hotel features 301 well-appointed guestrooms and suites, starting at 32 square metres, with stylish design and comfortable furnishings. It offers 80 Traders Club rooms on the seventh to ninth floors and suites on the first to seventh floors. Located in the Qaryat Al Beri complex, it is adjacent to Shangri-La Hotel, Shangri-La Residences, CHI, The Spa, The Villas, and a Souk.

Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi are equal opportunity employers. We embrace diversity and do not discriminate based on any protected characteristic under applicable law. We respect your privacy and are committed to protecting your personal data as per our Privacy Policy available at www.shangri-la.com/careers. We ensure your data is secure and handled in compliance with relevant privacy laws.