Hostess

Republica Investment; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality establishment in the UAE is seeking a warm and professional Hostess to provide exceptional customer service. The ideal candidate will warmly greet guests, manage reservations, and ensure a memorable experience. Responsibilities include coordinating with service staff, maintaining an organized reception area, and handling guest requests or complaints. Previous experience in hospitality is preferred, and fluency in English is essential. This role requires flexibility working evenings and weekends.

Qualifications

• Warm and approachable demeanor with strong customer service orientation.
• Previous experience in a hostess or customer service role is preferred.
• Ability to stay calm under pressure.

Responsibilities

• Greet and welcome guests with a friendly attitude.
• Manage guest reservations and seating arrangements.
• Provide guests with menu information and answer queries.

Skills

Excellent communication and interpersonal skills

Customer service orientation

Ability to multi-task

Fluency in English

Job description

We are seeking a warm and professional Hostess to join our team in the UAE. The ideal candidate will be the welcoming face of our establishment, providing exceptional customer service and ensuring guests have a memorable experience from the moment they arrive.

Responsibilities

• Greet and welcome guests with a friendly and positive attitude.
• Manage guest reservations and arrange seating efficiently.
• Provide guests with menu information and answer any queries promptly.
• Coordinate with the service staff to ensure timely and smooth service flow.
• Maintain a neat and organized reception and waiting area.
• Handle guest complaints or requests with professionalism and escalated when necessary.
• Assist in managing the waiting list and communicate wait times clearly to guests.
• Ensure compliance with all health and safety regulations at the entrance area.

Qualifications

• Excellent communication and interpersonal skills to interact effectively with diverse guests.
• A warm and approachable demeanor with a strong customer service orientation.
• Ability to multi-task and manage time efficiently in a fast-paced environment.
• Previous experience in a hostess or customer service role within the hospitality industry is preferred.
• Fluency in English; knowledge of Arabic or other languages is an advantage.
• Professional appearance and attention to personal grooming.
• Ability to stay calm and composed under pressure and handle difficult situations gracefully.
• Willingness to work flexible hours, including evenings and weekends.