Hostess (Russian-speaker)

AccorHotel; Dibba Al Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beach resort in Dibba Al Fujairah is seeking a Guest Service Agent to deliver exemplary guest service and maintain high standards in hospitality. The successful candidate will greet guests, manage reservations, and handle dining charges accurately. A background in hospitality and proficiency in Micros are preferred. The role emphasizes creating positive impressions and ensuring a smooth dining experience for all guests.

Qualifications

• Minimum 1 year of experience in a similar role.
• Experience in a hospitality environment is preferred.
• Able to remain calm under pressure.

Responsibilities

• Present a positive first impression of the establishment.
• Greet guests and manage waitlists effectively.
• Inform guests about current promotions.
• Answer incoming calls to the restaurant.
• Handle dining charges and payments accurately.
• Manage guest reservations and dietary requirements.

Skills

Proficiency in Micros

Calm and courteous demeanor

Fluency in English

Multilingual abilities

Job description

Company Description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Fujairah Beach Resort
Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.

About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

• Present a positive first impression of the establishment’s friendliness, excellent service and high standards.
• Greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter names into the computer system, and show guests to their table and bid them farewell as they leave.
• Inform guest aboutcurrent promotion and who will be serving them to ensure a smooth handoff to the service staff.
• Answer incoming calls to the restaurant and provide appropriate service.
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders and to receive payments by validating credit charges; approving checks; accepting currency.
• Handling guest reservation details from the reservation system, table allocation, dietary requirements, billing.

Qualifications

• Proficiency in Micros
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• At least 1yearexperience working on a similar role.
• Hospitality background is preferred.
• Fluency in English; additional languages are a plus.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected