Hostess

FAIRMONT; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hospitality group in Abu Dhabi is seeking a Hostess for its restaurant. The ideal candidate will have customer service experience, excellent communication skills, and the ability to work in a fast-paced environment. Responsibilities include greeting guests, managing reservations, and ensuring overall guest satisfaction. This role offers opportunities for growth within a well-respected brand.

Qualifications

• At least 2 years of customer service experience in a restaurant.
• Ability to work in a fast-paced environment with a friendly demeanor.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Communicate directly with guests and handle their orders.
• Maintain professional appearance and grooming on duty.
• Ensure the entrance is attended at all times.

Skills

Customer service experience

Excellent communication skills in English

Multitasking abilities

Attention to detail

Basic math skills

Tools

Microsoft Office

Job description

Overview

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Responsibilities

• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Does all mise-en place work according to the whole day service requirements.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to an open communication within the assigned team.
• To treat guests and colleagues in a polite and courteous manner.
• To observe high standards of personal hygiene.
• To maintain clean and organized side stations at all times.
• To anticipate customers’ needs.

Qualifications

• At least 2year of customer service experience, preferably in a restaurant setting
• Excellent communication skills in English, both verbal and written
• Proficiency in basic computer skills, including Microsoft Office and email
• Strong multitasking abilities and attention to detail
• Ability to work in a fast-paced environment while maintaining a friendly demeanor
• Basic math skills for managing reservations and table assignments
• Knowledge of local cuisine and cultural customs in Baghdad
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Enthusiasm for providing exceptional customer service

Additional Information

Hostess for Mercure Abu Dhabi Downtown