Help Desk Technician

IT/Computers - Software; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A technology services company in Dubai is seeking a help desk technician to provide technical assistance with computer systems, hardware, and software. The ideal candidate will respond to queries through various channels, train users, and help improve support processes. Strong technical, interpersonal, and communication skills are essential for this role.

Qualifications

• Well-versed in all aspects of computer systems configuration and maintenance.
• Excellent interpersonal and communication skills.

Responsibilities

• Responding to queries on the phone, via email, or in person.
• Offering technical assistance for computer systems, hardware, and software.
• Training computer users and staff on troubleshooting.

Skills

Technical assistance

Interpersonal skills

Communication skills

Job description

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

Help Desk Technician Responsibilities

• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.