Help Desk Coordinator: IT Support and Customer Service Pro

Dream Soft LLC; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading technology company in Abu Dhabi is seeking a Help Desk Coordinator to provide technical support to clients, ensuring smooth operations and exceptional customer service. Responsibilities include troubleshooting inquiries, monitoring ticketing systems, and collaborating with teams to resolve issues. Ideal candidates should have strong problem-solving skills, prior help desk experience, and a degree in IT. Benefits include a competitive salary of AED 5000 and professional development opportunities.

Benefits

Competitive salary

Opportunities for professional development

Health insurance coverage

Qualifications

• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service abilities.
• Prior experience in a help desk or technical support role is advantageous.

Responsibilities

• Provide first-line technical support and troubleshooting for incoming inquiries.
• Monitor help desk ticketing system and respond to requests in a timely manner.
• Collaborate with internal teams to upscale and resolve complex issues.

Skills

Problem-solving skills

Communication

Customer service

Proficiency in IT systems

Attention to detail

Education

Diploma or degree in Information Technology

Tools

AWS

Azure

CRM systems

Job description

A leading technology company in Abu Dhabi is seeking a Help Desk Coordinator to provide technical support to clients, ensuring smooth operations and exceptional customer service. Responsibilities include troubleshooting inquiries, monitoring ticketing systems, and collaborating with teams to resolve issues. Ideal candidates should have strong problem-solving skills, prior help desk experience, and a degree in IT. Benefits include a competitive salary of AED 5000 and professional development opportunities.