Help Desk Coordinator

Dream Soft LLC; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading technology company in Abu Dhabi is seeking a Help Desk Coordinator to provide technical support to clients, ensuring smooth operations and exceptional customer service. Responsibilities include troubleshooting inquiries, monitoring ticketing systems, and collaborating with teams to resolve issues. Ideal candidates should have strong problem-solving skills, prior help desk experience, and a degree in IT. Benefits include a competitive salary of AED 5000 and professional development opportunities.

Benefits

Competitive salary

Opportunities for professional development

Health insurance coverage

Qualifications

• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service abilities.
• Prior experience in a help desk or technical support role is advantageous.

Responsibilities

• Provide first-line technical support and troubleshooting for incoming inquiries.
• Monitor help desk ticketing system and respond to requests in a timely manner.
• Collaborate with internal teams to upscale and resolve complex issues.

Skills

Problem-solving skills

Communication

Customer service

Proficiency in IT systems

Attention to detail

Education

Diploma or degree in Information Technology

Tools

AWS

Azure

CRM systems

Job description

Dream Soft LLC, a leading technology company in Abu Dhabi, UAE, is seeking a Help Desk Coordinator to join our dynamic team. As a Help Desk Coordinator, you will play a vital role in providing technical support to our clients, ensuring smooth operations and exceptional customer service.

Key Responsibilities:

• Provide first-line technical support and troubleshooting for incoming inquiries
• Monitor help desk ticketing system and respond to requests in a timely manner
• Assist in the setup and configuration of hardware and software systems
• Collaborate with internal teams to upscale and resolve complex issues
• Maintain accurate records of all interactions and solutions
• Identify recurring problems and contribute to process improvements

Requirements & Skills:

• Strong problem-solving skills and attention to detail
• Excellent communication and customer service abilities
• Proficiency in IT systems, networks, and troubleshooting techniques
• Prior experience in a help desk or technical support role is advantageous
• Ability to work independently and prioritize tasks effectively
• Knowledge of AWS, Azure, CRM systems, and online support tools
• Flexibility to work in shifts and adapt to changing priorities
• Diploma or degree in Information Technology or relevant field

Preferred Qualifications:

• Certification in ITIL or relevant field
• Additional languages proficiency is a plus

Benefits / Why Join Us:

• Competitive salary of AED 5000
• Opportunities for professional development and growth
• Collaborative and inclusive work environment
• Health insurance coverage and other benefits

Core Technical Skills:

aws, azure, online, CRM, support

Soft Skills:

Customer service excellence, problem-solving, communication, teamwork, adaptability

Suggested Tags:

Help Desk Coordinator, Technical Support, IT Systems, Troubleshooting, Customer Service, AWS, Azure, CRM, Abu Dhabi, UAE