Help Desk Agent

ADIB Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading banking institution in Abu Dhabi is seeking a Help Desk representative for branches. This role involves assisting customers with their banking inquiries and providing high-quality service. Candidates should have knowledge of banking products and services, and possess strong computer skills. The position is exclusively for UAE Nationals and offers an opportunity to grow within the banking sector.

Qualifications

• Requires knowledge of ADIB's Operational Policies & Procedures.
• Familiarity with service standards and regulations issued by the Central Bank of UAE.

Responsibilities

• Assist customers in banking requirements and maintain high service attitude.
• Execute distribution recording of customer instructions.
• Handle inquiries regarding products & services.

Skills

Knowledge of ADIB's Retail & institutional Banking products & services

Knowledge of UAE banking practices regulations & risks

Computer skills

Job description

Description

Role: Help Desk - Branches

Location: Abu Dhabi

Role Purpose:

• To assist customers in their banking requirements by delivering high quality service while projecting ADIBs professional image in all interpersonal dealings.

Key Accountabilities of the role:

These are the main responsibilities of this role

Responsibilities:

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail fax etc.
• Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos customer letters filing etc.
• Delivery of cheque books and ATM cards to customers
• Handling and delivering captured card issues on account of customers
• Delivery of covered cards to customers
• Delivery of returned cheques to customers
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / Technical knowledge required for this role:

• Knowledge of ADIBs Retail & institutional Banking products & services
• Knowledge of ADIBs Operational Policies & Procedures
• Knowledge of UAE banking practices regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills

This position is for UAE Nationals only.

Required Experience:

Unclear Seniority