Head Waiter/Waitress

Hyatt Hotels Corporation; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is looking for a Head Waiter to supervise and coordinate the activities of waitstaff for exceptional guest service. The ideal candidate should have a high school diploma and significant experience in food service supervision. Responsibilities include training staff, ensuring compliance with health regulations, and resolving guest complaints. Strong leadership and organizational skills are essential for success in this role.

Qualifications

• Proven experience as a head waiter or in a supervisory role in food service.
• Knowledge of food safety standards and fine dining etiquette.

Responsibilities

• Supervise and coordinate the activities of waitstaff to ensure smooth service.
• Greet guests, take special requests, and ensure high customer satisfaction.
• Train new staff on service standards and restaurant policies.
• Monitor table settings, cleanliness, and compliance with health regulations.
• Handle guest complaints and resolve issues promptly and professionally.

Skills

Strong leadership

Communication skills

Organizational skills

Ability to work under pressure

Education

High school diploma or equivalent

Hospitality certification

Job description

Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

• Supervise and coordinate the activities of waitstaff to ensure smooth service.
• Greet guests, take special requests, and ensure high customer satisfaction.
• Train new staff on service standards and restaurant policies.
• Monitor table settings, cleanliness, and compliance with health regulations.
• Handle guest complaints and resolve issues promptly and professionally.

Qualifications

• High school diploma or equivalent; hospitality certification is a plus.
• Proven experience as a head waiter or in a supervisory role in food service.
• Strong leadership, communication, and organizational skills.
• Ability to work under pressure and manage a team effectively.
• Knowledge of food safety standards and fine dining etiquette.

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