Head Waiter / Head Waitress

Al Bandar Rotana & Al Bandar Arjaan by Rotana; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned hospitality establishment in Dubai is looking for a dynamic Head Waiter/Waitress. You will be responsible for ensuring a memorable dining experience, leading a team to deliver top-quality food and beverage service. Ideal candidates have a hospitality background, strong English communication skills, and experience in supervisory roles. Join us to be a part of a multi-cultural team in a fast-paced environment, where your proactive approach and customer care skills are essential.

Qualifications

• Ideally possess a diploma or degree in hospitality with a maximum of two years of experience.
• Previous experience in supervisory roles is preferred.
• Must have a friendly and outgoing attitude.

Responsibilities

• Work closely with the kitchen and cashiers for smooth operations.
• Conduct regular training sessions for the team.
• Welcome guests and ensure their proper seating.
• Maintain a professional relationship with outlet patrons.
• Contribute to maximizing monthly revenue.

Skills

Fluency in English

Customer care

Teamwork

Effective communication

Understanding Hotel Operations

Education

Diploma/Degree in Hospitality

Tools

Micros

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

Responsibilities

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Monitor duty schedules for the respective team
• Ensure the proper appearance and grooming of assigned employees
• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
• Contribute to meet and maximize the monthly revenue budget for the respective outlet

Skills

Education Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands‑on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi‑cultural team and guests alike, while possessing following additional competencies:

Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results