Head Valet - Laundry

The Lana; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a Head Valet to oversee uniform and valet operations. The ideal candidate will have over 3 years of experience in a similar role within a luxury setting and possess strong leadership and guest service skills. Responsibilities include managing daily operations, guiding a multicultural team, and ensuring guest satisfaction. Competitive salary and multiple perks are offered.

Benefits

Competitive Salary Package

Complimentary stays with breakfast

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Uniform provided with complimentary laundry

Qualifications

• At least 3 years’ experience in a similar position, preferably in a luxury 5-star brand.
• Strong leadership skills to guide a multicultural team.
• Dynamic and guest-focused with a strong service ethic.

Responsibilities

• Oversee the Uniform, Linen and Valet Operations.
• Guide and develop a committed multicultural team.
• Ensure satisfaction while maintaining the operating budget.
• Conduct inventories and prepare monthly laundry reports.

Skills

Problem solving

Attention to detail

Leadership

Interpersonal skills

Communication

Guest service

Education

Experience in a luxury 5-star brand

Tools

PMS

Payroll systems

Purchasing systems

Job description

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision – Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Head Valet you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Uniform provided by the Company with complimentary laundry

What you’ll do

• You will be responsible for overseeing the Uniform, Linen and Valet Operations to ensure our guests and colleagues receive nothing but the best experience.
• You are responsible for the daily operation of the Valet Department and guide and develop a committed multicultural team to ensure the impeccable Dorchester standards are met in all areas.
• Oversee the daily shift operations of the department to ensure all areas are covered and processes are followed.
• Works with the external laundry provider to ensure the timely pickup and delivery of guest laundry, uniforms, rooms linen, spa, pool, gym and food & beverage linen.
• Completes inspections of returned items to ensure they are cleaned correctly, no stains, damage and holds people accountable for corrective action.
• Ensuring guest and colleague satisfaction while maintaining the operating budget.
• You’ll also participate in the management of the department’s controllable expenses to achieve or exceed budgeted goals. Understand the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• You will conduct inventories and are responsible to maintain all records for par levels, discards and losses.
• You will prepare the monthly laundry reports and compare actual costs to budget/forecast.
• Prepare orders for all operating equipment in the department, new uniforms and additional linen requirements.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Head Valet, you’ll have the opportunity to bring these to life and continue to create our legacy.
• You will guide, lead and motivate the laundry team with passion and commitment.
• You will assist with all recruitment processes, departmental training and disciplinary procedures.

What you’ll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for problem solving attention to detail and ability to quickly adapt to a constantly changing environment.
• You will have strong leadership skills to be able to develop and guide a multicultural team to ensure exception standards and guest experiences.
• As a detail oriented and hands on Team Player with strong interpersonal skills, you will be able to interact with all departments to ensure a cohesive working environment and to get things done.
• You will be passionate, dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
• You will be knowledgeable of PMS, payroll and purchasing systems and be computer literate.
• You will be able to comprehend budgets, P&L statements, payroll and purchasing systems to assist in the financial management of the department.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• You will have a least 3 years’ experience in a similar position in a luxury 5‑star brand, with some pre‑opening or major refurbishment experience. Middle East experience would be advantageous.

Job Location

United Arab Emirates

Location

Dubai

Our Hotels

We work with some of the most talented and unique individuals in business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Reference

2025-5907