Head Spa Therapist

AccorHotel; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a Spa Manager to supervise and mentor a team of therapists while delivering exceptional spa services. The ideal candidate will have 3-5 years of experience as a Senior Spa Therapist and a passion for providing personalized guest experiences. Responsibilities include managing schedules, ensuring high service quality, and contributing to marketing initiatives to promote spa offerings.

Benefits

Free stay at other hotels for ten nights a year

Discounts across bars and restaurants

Special offers from partners

Participation in staff parties and events

Qualifications

• 3-5 years of experience as a Senior Spa Therapist.
• Proactive and honest about mistakes.
• Character that positively contributes to the team.

Responsibilities

• Supervise, mentor, and train a team of therapists.
• Deliver personalized treatments tailored to guest preferences.
• Manage schedules and delegate work assignments for the therapy team.

Skills

Management experience

Fluency in English

Knowledge of local market

Strong leadership skills

Team management

Ability to inspire staff

Extensive knowledge of spa treatments

Education

Certified degree in therapy education

Job description

How does your working day look like?

• Supervise, mentor, and train a team of therapists to deliver exceptional spa services.
• Manage schedules and delegate work assignments for the therapy team.
• Conduct regular performance evaluations and provide constructive feedback; organize training programs.
• Ensure all therapists stay updated with industry trends and hotel protocols.
• Deliver personalized treatments (e.g., massages, facials, body scrubs) tailored to guest preferences and needs.
• Handle guest concerns and complaints promptly to ensure a positive and memorable spa experience.
• Maintain the spa's ambiance, cleanliness, and atmosphere to reflect the luxury standards of a five-star hotel.
• Maintain in-depth knowledge of spa services, products, and techniques.
• Perform a variety of high-end treatments to ensure guest comfort and satisfaction.
• Oversee the quality of treatments delivered by therapists to ensure consistency in service standards.
• Manage supplies, including products, oils, towels, and sheets, ensuring they are well-stocked and organized.
• Oversee inventory and stock levels of spa products, liaising with suppliers for consistent availability.
• Interact courteously with members and guests, answering all facility-related questions.
• Collaborate with the Spa Manager/Director of Rooms to enhance spa offerings and performance.
• Assist in achieving the spa's financial and operational goals.
• Contribute to marketing initiatives to promote the spa and its services.
• Lead efforts to generate positive social reviews and meet or exceed monthly targets.
• Manage spa operations in the absence of the Spa Manager.
• Follow up on gym member renewals.
• Drive treatment upselling initiatives and build strong relationships with repeat guests to enhance retention and satisfaction.

Qualifications:

• Management experience in a similar role; fluency in English.
• 3-5 years of experience as a Senior Spa Therapist, with knowledge of the local market and hospitality industry.
• Ability to inspire staff and guests; good local knowledge and social tips.
• Certified degree in therapy education.
• Proactive, honest about mistakes, and eager to learn.
• Extensive knowledge of spa treatments, products, and techniques.
• Strong leadership and team management skills.
• Character and abilities that contribute positively to the team environment.

Additional Information:

What's in it for you?

• Free stay at other 25hours hotels for ten nights a year as an employee.
• Discounts across Ennismore's bars, restaurants, and hotel bookings worldwide.
• Special offers from our partners.
• Participation in staff parties and other events.

Remote Work: No

Employment Type: Full-time