Head Receptionist

RIKAS Hospitality Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality management company in Dubai seeks a Head Receptionist to lead front desk operations. Responsibilities include supervising check-in and check-out, training the reception team, and ensuring excellent customer service. The ideal candidate will have previous experience in hospitality, strong leadership skills, and proficiency in PMS systems. An attractive opportunity for those passionate about guest relations and team leadership.

Qualifications

• Proven experience in hospitality as a Head Receptionist or Front Office Supervisor.
• Strong leadership and organizational skills essential.
• Excellent communication and interpersonal abilities are required.

Responsibilities

• Supervise daily front desk operations.
• Lead, train, and schedule the reception team.
• Handle guest feedback and complaints promptly.

Skills

Leadership skills

Organizational skills

Communication skills

Customer-oriented attitude

Tools

PMS systems (Opera, Fidelio)

Job description

We are looking for a highly motivated and professional Head Receptionist to lead our front desk operations. The ideal candidate will be the face of our property, ensuring a smooth and welcoming guest journey from arrival to departure, while managing and training the reception team.

Key Responsibilities

• Supervise daily front desk operations, ensuring smooth check-in, check-out, and reservation processes.
• Lead, train, and schedule the reception team to maintain excellent guest service standards.
• Ensure guests receive a warm welcome and professional assistance at all times.
• Handle guest feedback, requests, and complaints in a timely and effective manner.
• Coordinate with other departments (housekeeping, F&B, reservations) for seamless service delivery.
• Maintain accurate records of bookings, guest preferences, and billing.
• Ensure compliance with company policies, procedures, and health & safety regulations.
• Prepare and analyze reception reports to support management decisions.

Requirements

• Proven experience as a Head Receptionist, Front Office Supervisor, or similar role in hospitality.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Professional appearance and customer-oriented attitude.
• Familiarity with PMS systems (Opera, Fidelio, or similar).
• Fluency in English required; additional languages are a plus.