Head Hostess - SAL - Jumeirah Burj Al Arab

Dubai Holding; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand is seeking a Head Hostess for its iconic Dubai location to lead the Guest Relations Team. Applicants should have two years in a similar role at a 5-star property and a flair for creating memorable dining experiences. Familiarity with budgeting and profitability is essential, along with fluency in English. The successful candidate will enjoy a competitive tax-free salary and comprehensive benefits, including healthcare and professional development opportunities.

Benefits

Colleague discounts on food and beverages

Comprehensive healthcare coverage

Learning and development opportunities

Performance-based incentives

Qualifications

• Two years of experience in a similar role in a 5-star luxury property or branded restaurant.
• Profound understanding of food & beverage operations and service.
• Ability to engage with guests and customize their experiences.

Responsibilities

• Lead the Guest Relations Team and ensure exceptional service.
• Create memorable dining experiences through personalized service.
• Manage inventory and cashiering functions.

Skills

Guest Relations Management

Customer Service

Financial Acumen

Multi-Cultural Communication

English proficiency

Job description

Head Hostess - SAL - Jumeirah Burj Al Arab

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.s

About the Job:
An opportunity has arisen for a Head Hostess to join the team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Lead the day-to-day operations of the Guest Relations Team, ensuring exceptional service delivery and adherence to brand standards.
• Create memorable dining experiences by engaging with guests and personalizing service based on guest preferences and feedback.
• Drive outlet performance through effective team leadership, motivation, and regular training that enhances service and product knowledge.
• Collaborate on strategic initiatives to grow market share and optimize revenue while maintaining cost efficiency.
• Manage inventory, supply requisitions, and cashiering functions to ensure smooth and profitable operations.
• Proactively resolve guest concerns and service escalations, turning challenges into opportunities for guest satisfaction.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone/branded restaurant.
• Proficient in English and a second language (Russian or European languages are desirable).
• Good financial acumen, including experience with budgeting, cost control, and increasing profitability.
• Experience working in a multi-cultural environment.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)