Guest Services Specialist & Telephone Operator

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Abu Dhabi is seeking a Telephone Operator to manage guest communication and ensure high-quality service. This role requires excellent communication skills, a positive attitude, and the ability to handle emergencies effectively. Responsibilities include responding to messages, managing wake-up calls, and demonstrating knowledge of hotel services. If you have a customer-focused mindset and can work well in a team, apply now for this exciting opportunity.

Qualifications

• Positive attitude and good communication skills especially on the telephone.
• Commitment to delivering a high level of customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Accept, deliver, and respond to Guest and management messages.
• Handle emergency calls and relay accurate information.
• Demonstrate a high level of customer service at all times.

Skills

Positive attitude

Good communication skills

Teamwork

IT proficiency

Job description

A leading global hospitality company in Abu Dhabi is seeking a Telephone Operator to manage guest communication and ensure high-quality service. This role requires excellent communication skills, a positive attitude, and the ability to handle emergencies effectively. Responsibilities include responding to messages, managing wake-up calls, and demonstrating knowledge of hotel services. If you have a customer-focused mindset and can work well in a team, apply now for this exciting opportunity.