Guest Services Executive Concierge

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury beachfront resort in the United Arab Emirates is seeking a Guest Services Executive to enhance guest experiences and ensure smooth check-in/check-out processes. Ideal candidates should have 1-2 years of experience in hospitality or customer service, possess effective communication and problem-solving skills, and be fluent in English. Benefits include a supportive work environment, professional development opportunities, and a competitive tax-free salary.

Benefits

Supportive and inclusive work environment

Comprehensive healthcare and life insurance coverage

Company-provided shared accommodation

Colleague discounts on food, beverage, and hotel stays worldwide

Paid annual leave and flight from your home country

Performance-based incentives tailored to your role

Access to Learning & Development programmes

Qualifications

• 1-2 years in hospitality or customer service.
• English required; additional languages advantageous.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Deliver prompt, personalized responses to guest inquiries.
• Coordinate with internal departments for exceptional service.
• Resolve guest concerns professionally.
• Promote hotel services and uphold safety protocols.

Skills

Guest service

Communication

Problem-solving

Multitasking

Education

High School Diploma (Bachelor's in Hospitality preferred)

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Guest Services Executive to join Jumeirah Mina Al Salam. The main duties and responsibilities of this role include:

• Welcome guests and manage check-in/check-out processes with accuracy, efficiency, and professionalism.
• Deliver prompt, personalized responses to guest inquiries, requests, and special arrangements (transportation, dining, amenities).
• Coordinate seamlessly with internal departments to ensure exceptional guest experiences and service delivery.
• Resolve guest concerns professionally, escalating complex issues when necessary while maintaining service standards.
• Promote hotel services and amenities, support VIP/loyalty programs, and uphold safety, security, and privacy protocols.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 1–2 years in hospitality or customer service
• High School Diploma (bachelor’s in hospitality preferred)
• Guest service, communication, problem-solving, multitasking
• English required; additional languages (Arabic, Mandarin, French, Spanish, Italian, German, or Russian) advantageous.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)