Guest Services Coordinator - Rooms Controller & Front Desk

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Ras al-Khaimah is seeking a dedicated candidate for guest services to manage check-ins, oversee payment processes, and provide exceptional customer service. The ideal applicant will have at least one year of related and supervisory experience, and must possess strong guest service skills. Responsibilities also include training staff and ensuring adherence to quality standards. This role offers an opportunity to contribute positively to the guest experience and support team goals.

Qualifications

• Minimum 1 year of related work experience in hospitality.
• At least 1 year of supervisory experience.
• Ability to handle various payment types and guest requests.

Responsibilities

• Process guest check-ins and ensure secure payment.
• Assist management in training and employee relations.
• Maintain confidentiality and adhere to quality standards.

Skills

Guest service skills

Training and coaching

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Ras al-Khaimah is seeking a dedicated candidate for guest services to manage check-ins, oversee payment processes, and provide exceptional customer service. The ideal applicant will have at least one year of related and supervisory experience, and must possess strong guest service skills. Responsibilities also include training staff and ensuring adherence to quality standards. This role offers an opportunity to contribute positively to the guest experience and support team goals.